Role : SW/Application Tech Support Practitioner
Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills : Linux Operating System
Good To Have Skills : No Industry Specialty
Key Responsibilities : Plan and implement low to medium risk changes on production systems Analyze and assess the impact and risk of low to medium risk changes on production systems Resolve standard incidents affecting the operation/availability of systems Monitor vendors release notes and plan necessary upgrades and patches as required Assist disaster recovery tests Review the problem management register and identify and implement actionsMake pro-active suggestions for service impr
Technical Experience : Experience in Network File systems Experience in patch and package Administration Experience in start-up and shutdown of Operating Systems HP Blade Firmware and Hardware up gradation Basic knowledge of clustering Experience in Remote administration
Professional Attributes : Experience in NIS, DNS and Send-mail configuration Experience in RAID Basic knowledge of virtualization Configuring and maintaining ILO Diagnose performance issues and make recommendations Administration skills on other operating systems such as Solaris/AIX Knowledge o
Educational Qualification : Graduate