Role : SW/Application Tech Support Practitioner
Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills : Linux Operating System
Good To Have Skills : Infrastructure Security Vulnerability Management Operations,Microsoft Windows Server Administration
Key Responsibilities : 1Analyze the vulnerability report and identify the patch to fix vulnerability2Generate reports having successful and failed patch installation on servers and workstations3Testing of patches in Test environment4Deployment of patches in LAB PCs5Obtain UAT and sign-off from Application owners post patching of servers6Co-ordinate with business owners for downtime required for patch deployment7CR creation for prod deployment8Roll back plan for failed patches
Technical Experience : Need 5 years of experience in patching multiple Linux platforms Like Redhat, Oracle Enterprise Linux, Sun Solaris, especially RHEL 6 ie RedhatApply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilitiesProficiency in writing shell scripts, debugging errorsShould be well aware of all patching issues related to RedhatProficient in taking backups and performing backup steps before doing patchingexperience on ticketing tools like BMC Remedy / ServiceNow
Professional Attributes : 1Strong verbal and written communication skills2High technical aptitude and demonstrated commitment to technical skill development3Focused on service delivery and quality of work4Ability to multitask and 24/7 support
Educational Qualification : As per Accenture Standards