New User: Apply to selected job without registration
  New User: Apply to selected job and register
Please fill in the below details to apply to the selected job.
If you are registred User, Login to Apply

Managed Security - Service Delivery Manager _ US Shift

Not Disclosed by RecruiterPosted: 55 days agoJob Applicants: 664+Job Views: 1653+
Send me Jobs like this

Job Description

Position Summary:
As a Service Delivery Manager for EventTracker(ET), you will work closely with our customers to help them realize value from their investment in our product. You will also work with various functions within Consumer Operations as well as other cross-functional groups to make our products better. You will look after the customer expectations and manage the entire customer experience for the assigned clients.

You are expected to be analytically minded, self-starting, detail-oriented, and skilled at solving problems and explaining complex technical issues to a varied audience from pure technologists to senior management executives.


a. Accountable for the entire customer engagement lifecycle from onboarding to steady state service delivery to offboarding
b. Need to ensure customers are onboarded within defined timeframes, following agreed ET cloud onboarding processes and quality standards
c. Need to ensure appropriate change control procedures are followed for the scope of service delivery Compute infrastructure, Application level, Agreed deliverables
d. Communication at all levels with client and internal teams with single minded focus of making client successful and enabling incremental revenue generation for EventTracker
e. Ensure complete documentation and traceability for all clients configuration items, service levels, escalation matrix
f. Constant and relentless watch over billing details, service deliverables, KPI reporting, SLA adherence, open issues and initiatives
g. Reporting up all service delivery indicators to senior leadership and clients (as applicable)
h. Provide leadership and guidance to assigned project staff
i. Assist with any activities related to incremental business for ET
j. Own or escalate up the ET reporting chain any risks to delivery of services or revenue from assigned client


1. 4+ years of experience in projects & Service Delivery Management in the field of Information Technology in general and Managed Security Services in particular
2. Excellent North America client-facing and internal communication skills
3. Excellent negotiation, conflict management and stakeholder management skills
4. Exposure to leading large client engagements with minimum supervision
5. Excellent written and verbal communication skills
6. Solid organizational skills including attention to detail and multitasking skills
7. Strong working knowledge of Microsoft Office and of project management tools
8. Ability to set direction and focus the team in an ambiguous environment
9. Exposure to SIEM solutions & service delivery Experience with cloud based, multi-tenant SIEM deployments is big plus
10. B.E/B.Tech desired
11. PMP, CISSP Certification preferred

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: Site Engineering, Project Management
Role Category: Project Management
Role: Project Manager-IT/Software
Employment Type: Permanent Job, Full Time

Company Profile

Netsurion is a fast-paced, growing company that has been leading the cybersecurity space for almost 30 years. Netsurion offers large multi-location brands managed network security and PCI compliance support to help protect their brand reputation so they can focus on their business. Our recent merger with EventTracker, a leading-edge SIEM provider, enables Netsurion to become an even more powerful player in the cybersecurity space.
Working for Netsurion means you will have opportunities to learn, grow, and make an impact quickly. Our culture is entrepreneurial with mutual respect among colleagues and a dedication to teamwork. Our team loves what they do and unites behind common goals - to offer the best services, solutions, and value to internal and external clients. If you are technology driven, enthusiastic about growth, and eager to promote and support our shared brand then we'd like to talk to you.
EventTracker enables its customers to stop attacks and pass IT audits. EventTracker's award-winning product suite transform high-volume, cryptic log data into actionable and prioritized intelligence to optimize IT operations, detect and deter costly security breaches, and comply with multiple regulatory mandates. EventTracker clients include government agencies, commercial enterprises, and the healthcare, retail, and financial services sectors.
EventTracker also offers SIEM Simplified, a professional services engagement to guarantee successful outcomes. EventTracker's experienced staff assumes as much or as little responsibility for all SIEM-related tasks as clients require, including planning, scoping, and installing the implementation, as well as performing run, watch, and tune functions. EventTracker's team include experts in various technologies including Windows, Cisco, VMware, Check Point, and many security solutions such as Snort, McAfee, Imperva, and more.

For further Information, logon to -
View Contact Details+
Contact Details



Send a Query

Please provide your email address

Max 500 Please enter your query

Supported Formats: doc, docx, rtf, pdf Max file size: 2MB

Please agree to the terms and conditions to continue.