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Manager Customer Centricity

3 - 5 Years


Not Disclosed by Recruiter

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Openings: 1Posted: 52 days agoJob Applicants: 1264+Job Views: 2215+
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Job Description

• Ensure adequate and effective listening forums to customers of Steel business • Ensure desired and state-of-the art customer complaint and customer feedback management system • Continuous Gap Analysis of Customer expectations and Tata Steel performance on PQCDDM factors • Conducting third party survey of customer satisfaction and customer experience of all steel businesses across country across segments • Share findings of the study with all stakeholders in the organization • Facilitate identifying improvement plan based on the above & integrate in ABP • Prepare inputs for management review on Customer centricity topics and related process improvements • Facilitate successful implementation of identified plans for enhancing customer centricity inside organisation • Identify digitalization opportunities of the processes and integrate with process improvement. Help building the capability of M&S on the customer centric processes. • Drive, Facilitate and strengthen the implementation of TBEM criteria on customer focus. • Facilitate TBEM assessment process and other audits & assessments (external & internal) of Steel Marketing & Sales through application writing and adequate focus.

Required Candidate profile

Manager Customer Centricity

Perks and Benefits 

Manager Customer Centricity

Salary: Not Disclosed by Recruiter
Industry: Construction / Engineering / Cement / Metals
Functional Area: Sales, Retail, Business Development
Role Category: Corporate Sales
Role: Client Servicing/Key Account Manager
Employment Type: Full Time, Permanent

Desired Candidate Profile

PG - MBA/PGDM - Any Specialization

Company Profile

TATA Steel
Established in 1907 as Asias first integrated private sector steel company, Tata Steel Group is among the top-ten global steel companies with an annual crude steel capacity of over 29 million tonnes per annum (mtpa). It is now the worlds second-most geographically-diversified steel producer, with operations in 26 countries and a commercial presence in over 50 countries. The Tata Steel Group, with a turnover of US$ 24.82 billion in FY 13, has over 80,000 employees across five continents.
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Contact Details

Recruiter Name:aditi bali

Contact Company:TATA Steel