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Manager - Customer Services

12 - 20 Years

Thane

Not Disclosed by Recruiter

Openings: 1Posted: 46 days agoJob Applicants: 1213+Job Views: 1899+
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Job Description

Responsible for managing customer complaints and taking feedbacks and suggestions for continuous improvements.
Providing consumer friendly and innovative options for customer facilitation and ease.
Coordinating with technical and commercial functions for faster resolution of consumer complaints/requests.

Well-versed in Marathi, Hindi, English (spoken as well as written)

Identify root causes of consumer issues and put forward proposals to the management for improving the system and service to ensure that a longer term solution is provided.
Conceptualization & formulating external communication strategies, concepts, & campaigns for the company
Planning & designing Brand building initiatives.
Media planning & management, including media relations, press releases, ghost writing, etc.
Planning & management of internal customer oriented communication including employee communication, employee event, etc.
Conceptualizing, designing and editing of corporate journals and newsletters.



Salary: Not Disclosed by Recruiter
Industry: Other
Functional Area: Other
Employment Type: Full Time, Permanent

Keyskills

Company Profile

Torrent Power Limited
Torrent Power is one of the leading brands in the Indian power sector, promoted by the Rs. 50 billion Torrent Group - a group committed to its mission of transforming life by serving two of the most critical needs - Healthcare and Power. Torrent Pharmaceuticals Ltd., the flagship company of the Torrent Group, is a major player in the Indian pharmaceuticals industry with a vision of becoming a global entity in the arena. Torrent Power is among the most experienced private sector players in India with an all-round experience in generation, transmission and distribution of power, and a proven track record of timely execution of large power projects. Torrent Power foresaw the prospects in the power sector much before the liberalization, when it took-over an ailing power cable company in 1989 (now known as Torrent Cables Limited) and successfully turned it around.The high points of Torrent's foray into power however were the acquisitions of two of the India's oldest utilities - The Surat Electricity Company Ltd and The Ahmedabad Electricity Company Ltd. Torrent turned them into first rate power utilities comparable with the best, in terms of operational efficiencies and reliability of power supply. Torrent Power has a generation capacity of 1647.5 MW (500 MW operational, 1147.5 MW under implementation) and distributes over 10 billion units of power annually to Ahmedabad, Gandhinagar, Surat and Bhiwandi. And for over 2 million customers, Torrent Power has evolved into a lifeline that continues to empower their lives-uninterruptedly. Torrent Power is currently setting up a 1147.5 MW SUGEN CCPP near Surat in Gujarat. Torrent's answer to the growing demand for power, this project would be one of the first greenfield mega power projects to be setup with LNG as the fuel. LNG has been acknowledged as the most eco-friendly fuel and also offers the benefit of lower generation cost per unit. Among the upcoming ventures of Torrent Power are the Pipavav project for which an MOU has been signed with Gujarat Power Corporation Limited for setting up a 1000+ MW coal based power project in Amreli District, Gujarat and the Tidong-II Hydro Electric Project (HEP) a 60 MW project in Himachal Pradesh which has been awarded to the consortium of Torrent Power Limited and Gammon India Limited. Distribution Franchise business is one area which Torrent Power has been aggressively pursuing as part of its expansion plans. Torrent Power created history by entering into the country's first distribution franchisee agreement with Maharashtra State Electricity Distribution Company Limited for Bhiwandi Circle in December 2006 and now distributes power to 1.6 lakh customers across 721 sq. Kms in this circle. Torrent Power also has plans to compete in the award of distribution franchises and privatization of electricity distribution at other places in India.
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Contact Details

Recruiter Name:Ms. Nisha Vora

Contact Company:Torrent Power Limited