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Manager - Emerald Fulfillment Operations

1 - 4 yrs
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Not Disclosed by Recruiter Posted 7 days ago Job Applicants: 2000+ Job Views: 2000+

Job Description

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    Role Summary:

    The business operations team at 2GUD connects the organization with the seller universe across its entire life cycle. The business operations team are primary stakeholders in areas like seller onboarding, seller support, business planning, seller growth, quality and fulfilment.

    Fulfilment as an area covers multiple areas viz. launching new categories, expanding market presence, optimizing fulfilment costs, solving ongoing operational issues, tracking of key metrics etc. Many of the above are critical to 2Gud succeeding as a business. And most importantly, enabling all the above areas through technology is a key expectation from the fulfilment team in Business Operations.

    Self Ship is a fulfilment model where the sellers own E2E fulfilment (incl installation as required). This model was launched based on key drivers viz. launching new categories, expanding selection and extending reach. Large supply chain is critical to scale of this platform.

    Job Description:

    Track and improve key metrics pertaining to seller fulfilment, Self Ship and Large covering speed and accuracy and taking quick decisions to align end objective of seller and customer delight
    Identify lead/lag indicators and drive initiatives to get things back on track
    Lead opex initiatives to improve key fulfilment related metrics
    Be a core team member in the engagement between the supply chain planning & ops team and the various categories
    Accountable for communication of progress, accomplishments and challenges.

Salary: Not Disclosed by Recruiter

Industry: Internet / Ecommerce

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Operations

Role:Operations Manager

Employment Type: Permanent Job, Full Time


Desired Candidate Profile


    MBA from tier 1 institute with 1.5+ years of operational experience preferably in the B2C sector
    Degree or professional qualification in engineering or quantitative discipline

    Key Areas of Experience:

    Developing and implementing measurement systems, processes and procedures for complex situations
    Developing innovative solutions to complex business challenges
    Operational experience in the B2C sector, supply chain expansion experience would be a plus

    Desired skills & experience:

    Good judgments and reasoning ability
    Strong analytical skills with extremely high number orientation
    Creative thinker with the ability to recognize improvement opportunities
    Very high customer orientation
    Excellent communication skills
    Driving cross-functional stakeholders for operational improvement initiatives.


UG: Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization

PG:MBA/PGDM - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Flipkart Internet Private Limited

Flipkart Internet Private Limited
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