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Manager IMMS - SSnC DST World Wide Services

10 - 15 Years

Navi Mumbai

INR 12,00,000 - 15,00,000 PA.

Openings: 1Posted: 42 days agoJob Applicants: 109Job Views: 294
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Job Description

Job Description:-

Operational Management

  • Lead Infrastructure Support Operations (End user support team) across multiple locations within India.
  • Monitor infrastructure service levels and provide daily reporting of incident & Requests queue.
  • Allocation of work, follow up and tracking of timesheets.
  • Prioritizes and tracks issues, and creates remediation plans for resolution of impediments in priority order.
  • Act as a 1st escalation contact for the team and address escalation appropriately.
  • Coordinate / cooperate with other infrastructure teams and global teams.
  • Proactively manage problems and incidents.
  • Ensure compliance Information Security Polices and other management frameworks like ISO: 27001, HIPPA, ITIL & client specific ODCs.
  • Ensures that the team is fully functional and productive.
  • Ensure local IT/Security policies are aligned with corporate policies.
  • Manage Software Inventory and compliance to meet various software licensing requirements.
  • Plan, monitor and report Resources utilization.
  • Communicate with stakeholders across the business to promote awareness of day to day activities and key divisional projects.
  • Advise team, customers and staff on solutions to issues & risks.



Salary: INR 12,00,000 - 15,00,000 PA.
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Employment Type: Full Time, Permanent

Company Profile

DST Worldwide Services India Pvt. Ltd
DST founded in 1969 is a 2 billion organization and is listed on NYSE since 1995. DST Currently has 16000 employees across 39 locations globally. A global leader in Financial Services and Healthcare Industry; DST is a trusted global provider of technology-based service solutions that help our clients grow their business and provide exceptional customer experiences.
DST delivers a combination of industry knowledge and experience, technological expertise and service excellence in Application development, Data Management, Infrastructure Management, Data Center management and Process outsourcing. We are the largest third-party provider of mutual fund shareholder recordkeeping services in both the U.S. and the UK. We currently provide insurance-related services to 23 of the top 25 U.S. life insurance carriers. We have a world of opportunities and are looking for bright Talent to join our Pune and Hyderabad locations.
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Contact Details

Recruiter Name:Hamid Batliwala

Contact Company:DST Worldwide Services India Pvt. Ltd

Telephone:9820609812

Email :hbatliwala@dstworldwideservices.com

Reference Id:IT Operations Manager

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