Manager Operations - Allianz - Trivandrum
To set, Monitor and deliver business plan and budget, manage processes and
ensure all set targets are achieved; where relevant to review targets and agree with
all concerned. Keep communication open and consistent with customers,
employees, support services and management. To provide leadership support and
guidance to BP operation staff. .
Key targets -
High customer satisfaction
More value added services provided
Encourage and support team to achieve high performance
Talent Management and employee engagement
Quality Assurance and Risk Management
Set the vision, direction and culture of the team by managing individual and team
performance expectations and goals and holding the team accountable for meeting
and exceeding performance targets
Effectively partners and builds productive working relationships with direct
reports, peers, leadership and other departments.
Demonstrate strong people management skills through achieving development of
staff with periodic performance and appraisal review meetings.
Develop strategies to sustain/improve retention levels, taking into account
challenges such as the retention of long tenured staff and evolving local job market
Talent manage direct reports with an intention of succession planning
Play a key role in hiring & recruitment for BP processes
Act as key contributor towards the Career Development Framework for BP staff.
Accountable for delivering on SLAs, Optimizing seat utilization, resource
management including training support, attrition, building & checking
regular reports and ensuring all key deliverable are met
Identify opportunities to reduce costs and improve efficiency
Monitor the health of the business with a view to identifying and acting on
development needs and trends
Play an active part in operations Management, contributing to planning
strategy, budgets etc
Ensure delivery of the PTR, SDS and PDP processes for all reporting teams
Drive quality, productivity and process improvements and keep pace with
growth while motivating others to meet challenges.
Use a balanced set of tools and metrics to evaluate options and make
Act firmly and promptly to correct unacceptable performance.
Improve results of own area by constantly reviewing current processes
that impact on the business and its customers
To meet head count and charge out rate as agreed and signed off in PTD or
To proactively look for areas of additional services to UK/OE process
Implement ACIS wide initiatives within own area of control
Certified Internal Auditor (ISO 9001:2008) and (ISO 27001: 2005)
Ensure the audits (internal and external) are undertaken, and that
development needs are identified and acted upon
Identify business/compliance risks and implement mitigations
Ensure that self and team is compliant with all statutory and regulatory
Ensure the process comply with all the requirements as per the different
compliance standards that ACIS follows (ISO, ISMS, eSCM etc).
Ensure the all process documentations are up to date with necessary
change control procedures in place.
Deliver clear messages about the business aims and goals to customers
and direct reports in a timely fashion
Represent the BP operation in relevant offshore and relationship
meetings, projects and groups
Keep abreast of customers changing needs and respond to them as they
Keep communication open and consistent with customers, employees,
support services and management
Ensure customer complaints are handled appropriately with root cause
being fixed and preventive measures set in place..
Regular Liaison with UK/OE Process Owners
Salary: Not Disclosed by Recruiter
Employment Type: Permanent Job, Full Time
UG: Any Graduate - Any Specialization
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