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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 51 Job Views: 443

Job Description

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    Grade - M05
    Sub Function
    Product Management
    Role of Reporting Manager Head Products - I&B

    Key Accountability Statement 
    1. Achievement of Net ads targets for Home/Office Broadband by influencing Churn. Making a detailed go to market strategy with clear roles and responsibilities of the Upselling Team, Communication, Collecion & retention, & service experience channels.
    2. Training of all the touch points on product and its key features to ensure best productivity of the Customer Experience & Service delivery team,
    3. Minimizing errors & best on call customer experience wrt product.
    4. developing the life cycle of the customer in the system to set expectations of the department like CS, Network ops, Marketing etc
    5.Working closely with marketing to develop comms & executing Campaigns to increase visibiilty and awareness of the product/offers
    6. Product closing with SCM on network elements like routers, ONT etc along with alignment of network operations for a best in class service eperience"
    "7.Close tracking of competition Acquisition plans, GTM and rollouts in different markets to ensure we dont lose our customers
    8. Making innovative retention offer & customer engagement Offers to increase net adds by controling churn with best ARPU.
    9. Complete Acquisitions for Business Segments"
    "10. Analyse Usage Patterns & Behaviours, identify new opportunities of monetization
    11 .Vendors & Alliances"

    Performance measures

    1. Net Adds -Tgt vs Ach of AOP. Prodcutivity of the U&R Team,
    2. % Churn target vs ach vs AOP
    3. Complaints 3M+ mths customer vs 3M+ months base
    4. U&R Campaigns Delivery - Upselling Count & Revenue Targets Vs achievement
    5. Base ARPU tgt vs ach on AOP
    % Of ccustomrs on >6M Plan Freq
    6. Avg AON Of the Customers"
    7. Average Customer Usage & % Dormancy
    8. Vendore SLA Adherence, Timely Invoicing & Payouts 

    Whom do you contact internally and externally Briefly describe the reason for this interaction
    Marketing/Product/CEA/ Network Planning /NOC/ SDA/ Network Partner / IT /Contact Centre Partners/ Collection/ Retention Agencies/ Business Excellence / U&R Vendors Media Management, Brand Campaigns, Consumer Behaviour & Insights, U&R, Retentions & Repeat Sales, New Products and Innovations, Digital Campaigns / service Delivery & experience, Daily Operations & New Processes

    Required Candidate profile

    Educational Qualifications

    Postgraduate or MBA (Preferred)
    Relevant 7 - 9 Years, experience from the mobile, broadband or DTH markets is preferred; 4 - 6 years of hardcore experience in Product Management.

Salary: Not Disclosed by Recruiter

Industry: Telcom, ISP

Functional Area: Sales , Retail , Business Development

Role Category:Retail Sales

Role:Sales/Business Development Manager

Employment Type: Full Time, Permanent



UG: Any Graduate - Any Specialization

PG:MBA/PGDM - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

Shyam Spectra Pvt. Ltd.

Spectra is an innovative and disruptive technology company, dedicatedly working to deliver joy, advantage and success for people through and by, the continuous pursuit of excellence in internet services. Spectra’s vision is to advance the lives of people in urban India by creating and delivering the best internet service. Today, Spectra operates its fiber broadband internet services in Delhi/NCR, Mumbai, Bengaluru, Chennai, and Pune. Spectra’s business is divided into Infrastructure, Data, and Voice. Under Data, Spectra provides internet and other connectivity services to various SMBs, Enterprises, and Homes. Spectra provides revolutionary products to its target markets on the back of its expansive intra-city optic fiber network spanning over 4,000Kms and has access to co-location services.
Spectra was one of the first ISPs to start offering internet services to small, medium, and emerging businesses on optical fiber cable and is today a preferred ISP for many such businesses. Along with a massive intra-city optic fiber network, Spectra has an operational voice and data International Long Distance (ILD) gateway operational in Mumbai.

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