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Mega Drive For Service Desk Associates

2 - 5 yrs

Time and Venue

13th September , 11 AM onwards

Takshasila, Gate No : 1, Ground Floor, Survey No. 62/1 A, Qutubullapur Mandal, Bahadurpally Hyderabad, Telangana 500043

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2,25,000 - 4,50,000 PA. Openings: 5 Posted 9 days ago Job Applicants: 55 Job Views: 250

Job Description

 
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    Hiring for Service Desk Associates.

    Role's/Departments:
    International Voice

    Work Experience:
    2-5 years of experience in Service Desk Domain

    Technical Skills:
    * Working knowledge of Microsoft Office including Outlook
    * Basic Desktop troubleshooting
    * IE & Outlook troubleshooting
    * Windows 10 troubleshooting
    * Installation of Microsoft applications
    * Skype & O365 troubleshooting
    * Share point (Access Provisioning & Troubleshooting)
    * Folder Access
    * AD Account Management
       * Creation, Modification & Deletion of accounts
       * Password Reset
       * Account un-lock
    * Adding users to security group in AD
    * VPN troubleshooting
    * Killing Citrix sessions
    * Mailbox Management
    * Adding users to Mailing/Distribution list
    * Creation of mailboxes
    * Providing permission/access to generic mailbox
    * Remote troubleshooting.
    * HW troubleshooting & Break fix
    * Hands on experience on SNOW tool.
    * Other Essential Skills
    * Customer Service Skills
    * Good communication skills Written & Verbal
    * Good analytical skills and Presence of Mind
    * Service Desk Associates (Any Service Desk Experience with Excellent Communication)

    International Voice Experience into Service desk preferable

    EXPERIENCE: 2 Years -5.0 Years

    CAB FACILITY: Two Way

    CTC: 2.8 LPA- 5.0 LPA

    SPOC:  Bhagya Lakshmi

    Contact Number: 6303224297

    Mail Id : AB00631140@techmahindra.com

    Interview Details:

    Date : 13th September 2019
    Time : 11:00 AM
    Venue : Takshasila, Gate No : 1, Ground Floor, Survey No. 62/1 A, Qutubullapur Mandal, Bahadurpally Hyderabad, Telangana 500043

    List of Mandatory Documents required:

    * Resume
    * All Educational Certificates & Experience Certificates(Xerox Copies)
    * Original ID Proof- DL / Passport / PAN Card / Voter ID/ Aadhar card.
    * Govt Original ID proof and same Xerox copy of original ID proof.


Salary: INR 2,25,000 - 4,50,000 PA.

Industry: BPO, Call Centre, ITeS

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type: Full Time, Permanent

Keyskills

Company Profile:

Tech Mahindra Ltd

Fortune 500 MNCs
View Contact Details

Walkin Interview

13th September 11 AM

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Job Posted by

Jane Scolastika Associate Manager Tech Mahindra Ltd Hyderabad / Secunderabad

157 followers

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