Microsoft || Hyderabad || Azure Information Protection

6 - 11 Years
Not Disclosed by Recruiter
Applicants need to go to the venue mentioned or call on the number provided below
Posted: 33 days agoOpenings: 1Job Applicants: 34Job Views: 93

Job Description

Greetings from Microsoft !!

Position: Support Engineer / Support Escalation Engineer

Skill : Azure Information Protection / DLP & AD RMS

Job Location: Hyderabad, India

Job Employment: Permanent/Full Time/FTE

Shift Timings: General / Afternoon

Your Profile and The Position

As a security support engineer, you will be an elite member of a customer facing security support team working on resolving complex issues with Azure Cloud and On-Prem Microsoft security products. You have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more.

 You have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun. You enjoy working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution. You obsess over small details to make sure that each customer interaction not only drives issues to resolution, but also ensures that customers are effectively using Microsoft technologies to further the success of their business.

In all interactions with our customers, you communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience. When you don't know the answer, you "swarm" with other engineers at Microsoft to come up with a solution quickly, and you aren't afraid to ask questions and learn new things daily. You don't let anything block you in the pursuit of a world class customer service experience for our customers.

This position requires extensive cross-group coordination and excellent oral and written communication skills. Attention to detail; and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables. You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix.

Key Responsibilities

Scope and resolve complex issues with onboarding, deployment and configuration of products

Advise and educate customers on the features and capabilities of our products

Interpret and analyze log data to troubleshoot issues

Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future

Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues

Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively

Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure

Perform activities necessary to quickly mitigate outages and service interruptions in the customer's environment by recommending and implementing workarounds

Maintain current knowledge and understanding of product roadmaps and emerging technologies

Investigate and communicate incident root cause to customers.Participate in an on-call rotation when required


Required Experience

Minimum 3-4+ years experience in Window and Network Security Engineering or consulting, and/or Systems Administration with focus on security (this should include experience with endpoint security, server security and threat analytics)

Minimum 3+ years end customer facing support experience

Minimum 3+ years of Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration

Minimum 1-2+ years of cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments

Soft Skills

Demonstrated experience learning new technologies

Strong collaborative skills and extensive cross-group coordination skills

Proven customer service skills supporting external and/or internal customers in an enterprise environment

Great phone presence and documentation abilities. Excellent executive communication and crisis management skills

Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides

Previous experience working in a large, complex, highly matrixed global organization preferred

Ability to work in a high pace environment with many competing priorities and randomization

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Network Administration, Security

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Security

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Microsoft India (R and D) Pvt Ltd

Microsoft India(R & D) Pvt Ltd
View Contact Details+

Recruiter Name:Sujith

Contact Company:Microsoft India (R and D) Pvt Ltd