Role : SW/Application Tech Support Practitioner
Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills : Microsoft Office365
Good To Have Skills : Microsoft Exchange
Key Responsibilities : Responsible for service administration and account maintenanceManage customer Office365 environment at L2 levelShould know of different licenses in Office 365 and different type of admin groupsAddress client connectivity, client software, and mobility installation issuesAddress service availability issues within the customers organizational span of controlManage services using supplier and the client implemented ITIL processes and practices Operate and provide the day-to-day support
Technical Experience : Manage services using supplier and the client implemented ITIL processes and practices. Operate and provide the day-to-day support. Project participation in global/local projects as required. Interact with Microsoft (Vendor) for critical and escalation issues for permanent resolutions. Maintain health of monitoring tools and reports data interactions/ integrations
Professional Attributes : Execute and follow up any and all issues arising from operational checks, tasks and monitors Tier II supportParticipate in technical projects through design, build, test and deploy phasesExchange Online related to exchange administrationDay to day outlook/owa troubleshooting SharePoint Onli
Educational Qualification : BE or Equivalent