Microsoft Office365

4 - 7 Years
Not Disclosed by Recruiter

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Posted: 16 days agoOpenings: 1Job Applicants: 163Job Views: 305

Job Description

Role : SW/Application Tech Support Practitioner

Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must Have Skills : Microsoft Office365

Good To Have Skills : Microsoft Exchange

Key Responsibilities : Responsible for service administration and account maintenanceManage customer Office365 environment at L2 levelShould know of different licenses in Office 365 and different type of admin groupsAddress client connectivity, client software, and mobility installation issuesAddress service availability issues within the customers organizational span of controlManage services using supplier and the client implemented ITIL processes and practices Operate and provide the day-to-day support

Technical Experience : Manage services using supplier and the client implemented ITIL processes and practices. Operate and provide the day-to-day support. Project participation in global/local projects as required. Interact with Microsoft (Vendor) for critical and escalation issues for permanent resolutions. Maintain health of monitoring tools and reports data interactions/ integrations

Professional Attributes : Execute and follow up any and all issues arising from operational checks, tasks and monitors Tier II supportParticipate in technical projects through design, build, test and deploy phasesExchange Online related to exchange administrationDay to day outlook/owa troubleshooting SharePoint Onli

Educational Qualification : BE or Equivalent

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:System Administrator

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above


PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:237353