Role : SW/Application Tech Support Practitioner
Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills : Microsoft Office365
Good To Have Skills : Microsoft Exchange
Key Responsibilities : Responsible for service administration and account maintenanceManage customer Office365 environment at L2 levelShould know of different licenses in Office 365 and different type of admin groupsAddress client connectivity, client software, and mobility installation issuesAddress service availability issues within the customers organizational span of controlManage services using supplier and the client implemented ITIL processes and practices Operate and provide the day-to-day support
Technical Experience : Maintain health of monitoring tools and reports data interactions/ integrationsExecute and follow up any and all issues arising from operational checks, tasks and monitors Tier II supportParticipate in technical projects through design, build, test and deploy phasesExchange Online related to exchange administrationDay to day outlook/owa troubleshooting SharePoint Online related activity at root level - no AO Creation of sites and granting permission
Professional Attributes : Lync online enable disable Lync functionality, dial in conferencing issuesKnowledge on Yammer and One DriveKnowledge on Migration issues, Dir Sync will be an advantageCreate documents for future referencesShould have knowledge of Change and problem management
Educational Qualification : BE or equivalent