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Mphasis Hiring for Technical Support Process

1 - 4 Years

Pune

Not Disclosed by Recruiter

Time and Venue

20th June - 21st June from 10 AM onwards

Mphasis, EON Infrastructure, Wing 2 Cluster C, ground floor, Kharadi.

Express interest to recruiter and also get a reminder of this walk-in
Posted: 33 days agoJob Applicants: 648+Job Views: 2548+
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Job Description

Mphasis Hiring for Technical Support International Voice process, looking for immediate joiners only


Qualification- Any Graduate/ Undergraduate


Hiring only for voice process


1+ years of experience in Service Desk/IT Helpdesk / Technical Support domain or International Voice Process.

Job Responsibilities:
Problem and Incident management under Global Service Desk environment where the Tech support Engineer has to manage clients queries and technical problems via inbound calls, emails, chat and web tickets within defined SLAs Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.Update users about request status and close request when users are satisfied with solutions Level 1, Level 2 and Level 3  troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base. Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Should be comfortable for:
5 days working Night Shift may require to do Day shift during training and transition
2 Days Weekly Off
Any 2 Days of the week 9 Hours Login ( With 1 Hour Break )
Excellent command on English (Verbal and Written)

Other Benefits:
Pick up and Drop
Global Standards work environment
Proper Desk job
Performance linked incentives

Interview Venue:
Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014 
   
Interview Date: 20-June-19 to 21-June-19


WALKIN @ Mphasis for a Start to an Awesome Tech Career from 10:00 am onwards.

NOTE: Please remember to mention your job code as 'Tausif ' while appearing for the walk-in interview on your resume.

Contact Person: HR Tausif


Please carry all your academic and employment documents (If any) along with your updated CV and photo copy of your photo ID proof and copy of this email.



Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time

Company Profile

Mphasis Limited,
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.

Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.
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Contact Details

Recruiter Name:Tausif

Contact Company:Mphasis Limited,

Reference Id:Tausif Sayyed

Walkin Interview

22 Jul - 22 Jul 11 AM

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