1 - 4 Years
Not Disclosed by Recruiter
Time and Venue
Mphasis, EON Infrastructure, Wing 2 Cluster C, ground floor, Kharadi.
Roles and responsibilities
Mphasis Hiring for Technical Support International Voice process, looking for immediate joiners only
Qualification- Any Graduate/ Undergraduate
Hiring only for voice process
1+ years of experience in Service Desk/IT Helpdesk / Technical Support domain or International Voice Process.
Problem and Incident management under Global Service Desk environment where the Tech support Engineer has to manage clients queries and technical problems via inbound calls, emails, chat and web tickets within defined SLAs Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.Update users about request status and close request when users are satisfied with solutions Level 1, Level 2 and Level 3 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base. Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
Should be comfortable for:
5 days working Night Shift may require to do Day shift during training and transition
2 Days Weekly Off
Any 2 Days of the week 9 Hours Login ( With 1 Hour Break )
Excellent command on English (Verbal and Written)
Pick up and Drop
Global Standards work environment
Proper Desk job
Performance linked incentives
Mphasis, EON free zone,
Cluster C, Ground Floor, Wing 2,
Kharadi, Pune 411014
Interview Date: 20-June-19 to 21-June-19
WALKIN @ Mphasis for a Start to an Awesome Tech Career from 10:00 am onwards.
NOTE: Please remember to mention your job code as 'Tausif ' while appearing for the walk-in interview on your resume.
Contact Person: HR Tausif
Please carry all your academic and employment documents (If any) along with your updated CV and photo copy of your photo ID proof and copy of this email.
Contact Company:Mphasis Limited,
Reference Id:Tausif Sayyed