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1,00,000 - 6,00,000 P.A. Posted 30+ days ago Job Applicants: 1237 Job Views: 1500+

Job Description

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    Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
    Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry
    Troubleshoots network problems and implements corrective action
    Maintain network performance by performing network monitoring and analysis, and performance troubleshooting network problems; escalating problems to vendors.
    Practically applies knowledge of CDK case resolution process, policies, and escalation methodology
    Provides other ad hoc support and duties as assigned
    Works in an environment with competing priorities
    Provide 24x7x365 rotational support of production systems and services
    Document and improve the CDK Hosting IT knowledge management system
    2-3 years experience in a technical role preferably next gen WAN technology like SDWAN
    Hands on experience in networking, routing and switching
    Professional communication skills (written and verbal) - Mandatory
    College degree in a technical field or equivalent work/industry related experience
    Scripting knowledge - Python
    Ability to work in a high-volume, complex, diverse environment to match a fast paced organization
    Strong focus on supporting the business customers
    Good understanding of networking/network concepts
    Practical experience in a NOC/Managed Services environment
    Industry certification like CCNA preferred
    Monitoring tools - Solarwinds, ThoudandEyes, Zenoss

Salary: INR 1,00,000 - 6,00,000 P.A.

Industry: IT-Software, Software Services

Functional Area: IT Software - Network Administration , Security

Role Category:Programming & Design

Role:Database Architect/Designer

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

CDK Global (India) Private Limited

We are CDK Global, is the largest global provider of integrated information technology and digital marketing solutions to the automotive retail industry.

We serve more than 26,000 retail client locations in over 100 countries, representing most manufacturers. In fact, every manufacturer in North America is a CDK Global client and some of these relationships span more than 30+ years.

We strongly recommend you to visit our website to explore more about our Size, Scale & Stability
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Job Posted by

Parag Jakkal Asst Manager CDK Global (India) Private Limited


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