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Job Description

 
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    Job Description Experience : 2 years 3.5 years.

    The Network Operation Centre (NOC) have three main roles:

    To ensure maximum possible service availability and performance

    To provide support services for Engineering and other technical teams

    To provision customer network services on core equipment

    These result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are fulfilled in a timely , co - operative and professional manner.

    We interact frequently with technical support team so it's important that we are clear and concise in our communications. We also work very closely with the Engineering team and as such need to develop a good all - round understanding of systems and networks.

    Diligence and attention to detail are also key skills along with an ability to multi - task and prioritize work appropriately.

    We don't expect you to have all the required knowledge when you join us as many of these skills can be picked up through experience in the job , but those who do need to learn new skills must be prepared to spend time doing suitable research to ensure their grounding is thorough and properly understood. As your knowledge and confidence develop you may be asked to join our shift roster providing 24x7 support on our core infrastructure and services.

    Importantly , NOC engineers must have a solid understanding of PubMatic s products and processes; they must be eager and quick to learn , be clear communicators and must be able to use their initiative to tackle a broad range of problems.

    Duties and Responsibilities:

    Manage and maintain the PubMatic s Monitoring Systems.

    Fault handling and escalation (identifying and responding to faults on PubMatic s systems and networks , handling escalation through to resolution).

    Facilitate maintenance , downtimes and activity communication.

    Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.

    Tier 1 & 2 Support for infrastructure and services

    Participate in a 24x7 shift roster.

    Qualifications

    A minimum of 24 - 36 months experience in a Technical Support or similar role.

    Good communicator with a natural aptitude for dealing with people.

    Good monitoring and network diagnostic skills.

    Linux CLI skills.

    Sysadmin skills.

    Work well in a busy team , being quick to learn and able to deal with a wide range of issues.

    Strong analytical skills and able to collate and interpret data from various sources.

    Ability to assess and prioritize faults and respond or escalate accordingly.

    Ability to handle P1 and P2 issues

    #LI - MD1

Salary: Not Disclosed by Recruiter

Industry: Office Equipment, Automation

Functional Area: IT Hardware , Technical Support , Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:

PubMatic India Pvt. Ltd.

PubMatic is the automation solutions company for an open digital media industry. Featuring the leading omni-channel revenue automation platform for publishers and enterprise-grade programmatic tools for media buyers, PubMatic’s publisher-first approach enables advertisers to access premium inventory at scale. Processing nearly one trillion ad impressions per month, PubMatic has created a global infrastructure to activate meaningful connections between consumers, content and brands. Since 2006, PubMatic’s focus on data and technology innovation has fueled the growth of the programmatic industry as a whole. Headquartered in Redwood City, California, PubMatic operates 11 offices and six data centers worldwide.
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