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NTT Global Networks Hiring -senior Engineer- Customer Engineering

5 - 10 yrs
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Not Disclosed by Recruiter Openings: 2 Posted 13 days ago Job Applicants: 1323 Job Views: 6000+

Job Description

 
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    Excellent verbal and written communication skills
    Able to contribute to the work in a group as a team player
    Experience working on Projects
    Customer service skills including the ability to work with customers in activating services
    Detailed understanding and working knowledge of routing protocols like BGP, OSPF, EIGRP, RIP, RIP v2.
    Working knowledge of MPLS-VPNs (L3 and L2 VPNs), IPSec and SSL VPNs , QOS,Wireless communication, load balancing/sharing techniques.
    Working knowledge of Switching techniques: VLAN, VTP, various flavors of STP, dot1x, Ether-Channel
    Good understanding of OSI Layer 1 and 2 protocols
    Configuration, installation and troubleshooting of Cisco and Juniper routers, Layer-2 and Layer-3 switches, Dial up modems, wireless devices
    Exposure on Firewalls / WAN accelerators are preferred
    Thorough knowledge of provisioning circuits including working directly with circuit providers
    Time management and prioritization skills

    Required Candidate profile

    Responsible for implementing complete end to end Network Solutions for the customers. Responsible for interacting with internal groups, vendors and customers to coordinate the timely implementation of customer networks and data services. Responsible for the final installation of circuits and data services.
    Duties: Organizational, Professional and Technical

    Coordinate with internal Virtela groups, vendors/suppliers, and customers to implement customer orders in a thorough and timely manner.
    Manage the overall process of implementing complex, technical installations.
    Responsible for the final installation of circuits and data services to achieve high levels of customer satisfaction.
    Assist in developing processes and procedures for the final installation and turn-up of circuits and data services.
    Lead design discussions/ streamlining service delivery plans /implementations for new customers for smooth installation/migration activities.
    Serve as an SME and escalation point for the Operations team for accounts which have inherent complexity in their designs
    Participate on periodic Customer Review calls
    Train and mentor members within the team
    Should have the willingness to work across time zones and diverse cultural framework
    Work with hardware/circuit provider from different geographical regions for installing diverse circuits types (E1/T1 ,DS3 ,Ethernet ,xDSL) and participate in remote troubleshooting wherever required
    Maintain and Provide weekly work report to the Manager

Salary: Not Disclosed by Recruiter

Industry: Telcom, ISP

Functional Area: IT Hardware , Technical Support , Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: Any Graduate - Any Specialization

Company Profile:

NTT Global Networks

NTT Global Networks
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