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National Technical Services Manager

20 - 25 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 1500+ Job Views: 3000+

Job Description

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    Roles and responsibilities 

    Job Title  -  National Technical Services Manager
    Location - Mumba i
    Function - Technical Support Services (TSS)

    Objective / Purpose of duty:
    Develop service strategy
    This person displays proactive business leadership capabilities and has experience and proven competence as a manager that can successfully manage a business unit, profit and loss and lead a team of people.
    The main responsibility of the Senior TS Manager is to assist with the formulation and implementation of a service strategy and organizational capability that provides a vision and forward direction for service management. They take responsibility for managing and growing a sustainable and profitable technical services practice aligned to the strategy of the overall business and, they contribute in providing guidance on leveraging service management capabilities to effectively deliver value to customers and illustrate growth for organization.

    Main Responsibilities:
    The Senior TS Manager is one of the key drivers of strategy implementation for the Technical Services Leadership in country. He maintains good knowledge of industry trends working with global and local marketing and applies this knowledge to assist with the development of the strategic direction of their team, to set annual growth targets and manage the internal organizational impacts on the team in terms of resourcing, financing and up skilling.
    The person displays proactive business leadership capabilities and has experience and proven competence as a manager that can successfully manage a business unit, profit and loss and lead a team of people for the Technology Consulting and Delivery service areas including:
    Delivery of staging and installation, projects and project and program management, staffing solutions and transition and transformation.
    The Senior TS Manager displays very good client engagement skills and are able to support his/her consulting and Technical services teams in complex engagements by generating demand through acting as trusted advisor.
    They leverage their relationship skills and knowledge of the client environment to assist and influence the client. They lead their team by example, and continuously drive for client satisfaction by ensuring that their services and/or consulting teams display the appropriate level of client engagement.
    This manager is required to take a leadership role in structuring and planning client engagements by understanding the clients business needs and technology strategy. He or she maintains relationship with selected clients by acting as trusted advisor.
    The Senior TS Manager assumes day-to-day management responsibility for the consulting and TS business by ensuring that the required process, policies and tools relating to financial, people, marketing and delivery management are in place.
    He or she will takes responsibility for ensuring that his/her team of consultants/Implementation engineers deliver on client requirements according to agreed contracts for the following key focus consulting/delivery areas:
    SoW Validation & Effort estimation for new service proposals
    Proof of Concept / Design testing for various technologies (Networking, Cybersecurity, Data Center, Collaboration, End-User Computing, etc.) & multi-vendor solutions
    Design (High Level Design aligned to proposal & detailed Low Level Design)
    Implementation / Migration technical plan, execution, UAT & As-Built documentation
    Escalation handling with Root Cause Analysis for critical issues during Project execution/Managed Services/Operations
    Consulting assessments delivery with complete documentation
    Skill Development trainings for internal teams
    Technical Architecture
    IT Process
    IT Strategy
    Enterprise Architecture
    They oversee the portfolio and product management disciplines of the TS portfolio.
    The Senior TS Manager takes responsibility for determining the status of services in each step of the services lifecycle by collaborating with a variety of internal stakeholders. They establish internal controls to ensure management validation checks that ensure that services goals are being achieved and that business value is being realized throughout the services lifecycle. They measure the actual progress achieved against the initial criteria that was established in the planning phase.
    They ensure that the business units meet its profitability targets, maximizing revenue per billable resource within agreed cost constraints and without compromising the integrity and standards of the company. These individuals participate in the setting of the business unit budget and provide assistance on bids for major contracts with both customers and subcontractors. They establish and control revenue and expense budgets for the business unit. They are required to successfully manage and monitor business metrics such as achievement of gross profit and revenue targets, cost management, forecasting accuracy and appropriate headcount ratios
    They act as people managers by partnering with the organisation to attract the right technical services and/or consulting talent and ensuring that their team is staffed according to requirements and that all team members are fully utilised. They ensure that employees reporting into them are engaged and understand their career opportunities, by taking responsibility for the development and training of their team members. The Senior TS Manager ensures that his or her team is rewarded and remunerated according to their performance.

    Experience & Qualification:
    Any Technical Graduate, around 20 years of experience in IT field.

    Knowledge, skills, and abilities required:
    Hands-on approach in resolving complex issues of clients IT implementation
    Leading by example & guiding team to plan & deliver for critical projects delivery
    Expert level certifications from one or more OEM like Cisco CCIE, TOGAF, ITIL, etc.

Salary: Not Disclosed by Recruiter

Industry: IT-Hardware & Networking

Functional Area: Other


Employment Type: Permanent Job, Full Time

Other Keyskills

Company Profile:

Dimension Data India Pvt Ltd.

Who are we: Dimension Data is simply a great place to work. We are a USD 8 billion, Wholly-owned subsidiary of the NTT Group business. Over 31,000 employees in 58 countries. Dimension Data was founded in 1983 at the inception of networked communications with a simple vision â€" to do great things. Dimension Data headquartered in Johannesburg, is a specialist IT services and solution provider that helps clients plan, build, support and manage their IT infrastructures. Dimension Data recognized as one of only 5 Global Top Employers.

What we do: We use the power of technology and innovation to transform our clients’ organizations. While we ve established a solid heritage in communications and networking, Dimension Data is continuously investing in the big bets for the IT landscape of the future: Cloud, Data centre, Mobility, Security, Big data analytics, End-user computing.

How we do it : Our Business Units are responsible for ensuring we have a compelling suite of technology and service offerings to deliver business value. The solutions we offer to our clients: Communications, Data Centre, End-user Computing, Networking, Security. Our Service: Systems Integration, Enterprise Services, ITaaS.

With Dimension Data you can be the person who exceeds your potential, because we accelerate your ambition.
Impressive - don't you agree? Be a part of our dedicated and hardworking strategic business & consultancy team in India, who are at the top of their game. Visit our career section on
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