Network Services Manager- Accenture-pune

13 - 18 Years
Pune, Gurgaon
INR 15,00,000 - 30,00,000 PA.
Posted: 46 days agoJob Applicants: 599Job Views: 124

Job Description

Role: Network Services Manager:

Level: Manager

Location: Pune / Gurgaon

Job Description

This position is responsible for leading all operational activities, projects and operational initiatives of the Operations team. Ensure compliance with all defined operational processes and procedures. Provide technical and professional direction to the team.

Must Have:

  • 15+ years of global work experience and detailed knowledge of network technologies like switching/routing, load balancers, wireless, DNS, DHCP, WAN optimization
  • Strong ITIL background mainly incident/change/problem management
  • Good in project management and people management skills, should have managed a team-size of 40 people across different locations
  • Ready to handle 24x7 operations across 3 regions APAC, EMEA and AMER
  • Liaising with regional managers across 3 regions for operational issues and upcoming project requirements

Skills:

  • Interface with the delivery team and client to improve overall customer support experience. Manage the staff of the Operations team, including work assignment and review, career growth, and all other issues.
  • Follows processes and operational policies; acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems.
  • Guide the development and expertise of personnel, both technically and in personal skill areas. Document employee performance achieved and administers salary and performance evaluations.
  • Resolve internal/external conflicts as needed
  • Regular interaction with senior management on operational matters and projects that cross functional areas; provide executive level summary reporting on all projects/programs under supervision.
  • Attend project / Operational and client meetings.
  • Leads cross-functional project team activities, providing leadership, guidance and coaching to the team.
  • Identify/Recommend areas of automation to the existing process which increases overall quality of the systems.
  • Assist employees with career development plans
  • Continuous process improvements & implementation.

Reporting:

  • Ability to analyze the metrics and identify the possible reasons for any achievements or deviations
  • Ability to suggest advanced reporting to depict the performance of the project (e.g. SLA adherence, Quality adherence)
  • Ability to prepare presentation to the Executive Management

Leadership Skills

  • Stakeholder management & relationship building
  • Thorough understanding on the life cycle of the ticket
  • Work assignment and monitoring the progress
  • Process Improvement suggestions & improve quality of deliverables
  • Participation in Technical & Management Reviews
  • Effective resource utilization, optimization
  • Provide Coaching and Periodic feedback to the reports
  • Identify trainings, Knowledge Transfer and track the training for completeness
  • Action plan and execution for the feedback received from customer

Salary: INR 15,00,000 - 30,00,000 PA.

Industry:IT-Hardware & Networking

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:IT/Networking-Manager

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries €" powered by the world€™s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.
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Recruiter Name:Accenture HR Team

Contact Company:Accenture Solutions Pvt Ltd

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