O2C Disputes

3 - 6 Years
Not Disclosed by Recruiter

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Posted: 9 days agoOpenings: 1Job Applicants: 115Job Views: 500

Job Description

Process Responsibilities

  • Record /upload disputes from various channels and assign the correct dispute code from the standard set of codes
  • Capture additional information (from dispute originator or third party) and/or detailed problem explanation and register in the system
  • Stop invoice from further being produced (if applicable)by flagging this in the system
  • Review detailed problem explanation for each dispute and request information (if necessary) to assist resolution before manage it
  • Contact relevant non SSC stakeholder if required (by phone/ email/ fax if external, or by workflow if internal) in dependent on the dispute resolution procedure
  • Collate and assess the responses received from relevant non SSC stakeholders
  • Investigate dispute, verify corrective steps and share the solution proposal with relevant stakeholders
  • Take actions regarding the shared solution with stakeholders, record solution details in the system and close the dispute
  • Analyse dispute root source and cause by downloading and assessing invoice dispute management reports from the system
  • Identify and summarise possible corrective actions
  • Identify problems of the same nature for consignment/ customers. Contact customer if necessary and record the dispute solution in the system
  • Communicate root causes that come from a local department to local F&A and Local Dispute Coordinator
  • Hold cross process meetings within the SSC to amend processes / enforce procedure for F&A items

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:Production, Manufacturing, Maintenance

Role Category:Production/Manufacturing/Maintenance

Role:Quality Assurance/Quality Control Executive

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above


PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.


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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:10596