6 - 11 Years
Not Disclosed by Recruiter
Experience > 6 years
Track (a)Android application testing (specifically Messaging and audio/video calling apps)
(b)Exposure to Carrier integrated android applications, and protocols (SIP, IMS
A Product support lead provides technical expertise and work with internal/external teams
and manage/execute end to end technical/operations delivery. Handle all the
communication related to the partners/ internal teams.
Required skills and primary accountabilities
â Very good communication skills in English, both written and verbal.
â Proficient in troubleshooting Carrier integrated android apps (Messaging and
audio/video chat apps). Root cause analysis through Android logs, application
â Strong knowledge in android application testing principles (functional, regression
â Exposure to 4G LTE VoLTE, IMAS, Hydrogen etc. telecom network components.
â Knowledge on IP Multimedia subsystem (IMS) networks.
â Maintain, monitor, and provide technical support to product support engineers.
â Handle operational activities; queries and emails from customers. Prepare SOPs,
technical troubleshooting documents,
â Manage daily SLA/SLO adherence. Maintain weekly and monthly operational
â Perform Quality reviews and provide necessary technical training to the team.
â Provide necessary support and guidance to the team to ensure optimal
performance. Assess the performance of the associates, facilitate competency
building and growth.
â Measure learning objectives in accordance with training needs. Release notes,
Product understanding and feature understanding are also included.
â Active participation in Organization and unit level initiatives like recruitment
activities, knowledge sharing, seminars, white papers, and process development.
â Prepare and review process documents wherever necessary.
â Play a role in reducing the gap between the product support team and partners for
technical and process queries.
â Be available 24/7 on call to external and internal stakeholders
â Responsible for leading and managing support engineers in analysis and
â Self-driven with ownership and flexibility
Area of expertise Technical/Functional knowledge
Domain Android application testing across multiple OEMs
Programming language Android app development background is a strong plus
Analysis Tools Logcat , Wireshark, ADB and Android Bug Report tool
Mobile Mirroring Tools Headspin, Moreto, any virtual mobile platform
Cloud Expertise in Google Cloud Platform
Operating System Linux, Windows
Issue Tracker Tools Jira, Buganizer (similar bug tracking tools)
Database Mysql, Big QuerryProtocol troubleshooting SMS, MMS, SIP, MSRP, IMS and RCS
Recruiter Name:RMG TEAM
Contact Company:Tech Mahindra Ltd.
Address :Tower 2 -3rd floor RMG Block ., Plot Nos. 23 to 34 Hitec City, Madhapur,Hyderabad, R.R District,AP, India., Hyderabad, Andhra Pradesh - 500018,India