OS – Service Desk Agent

2 - 4 Years
Not Disclosed by Recruiter

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Posted: 29 days agoOpenings: 1Job Applicants: 36Job Views: 131

Job Description

  • Provide excellent chat and email support to resolve user problems with their Google accounts
  • Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
  • Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
  • Follow strict guidelines and procedures
  • Ability to follow the direction of management and receive coaching and provide customer feedback
  • Ability and willingness to quickly complete large volumes of work with high quality
  • Extreme low tolerance for errors
  • All other tasks as assigned
  • At least 2 years experience in a customer service role on Email/Chat channels
  • Risk Management and Fraud Investigations background an advantage
  • Demonstrated capacity for critical thinking, analysis and troubleshooting
  • Attention to detail with the ability to complete a large volume of work quickly and independently
  • Effective probing and comprehension skills
  • Problem solving skills with customer centric approach
  • Active user of the internet and online applications
  • Excellent written English language communication skills
  • Openness to work flexible hours as required, including night shifts and holidays
  • Experience working collaboratively and proactively in a diverse team environment - Predominantly Voice Interaction support and also through email, chat & remote support.
  • 24x7 Support, shifts based on roster.
  • This means role requires working in US / Night shifts and weekends and on national holidays.

Required Candidate profile

Bachelor’s Degree in Information Technology, Business, Mathematics, Statistics or any relevant field

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above


PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Accenture Solutions Pvt Ltd

Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.


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Recruiter Name:HR

Contact Company:Accenture Solutions Pvt Ltd

Reference Id:19716