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Ola Fleet Technology - City Operations Manager

4 - 8 yrs
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Not Disclosed by Recruiter Posted 8 days ago Job Applicants: 287 Job Views: 450

Job Description

 
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    Job Purpose :

    - Ensure High quality partners enter OFT platform and they get best in class experience during their life cycle

    Skill Sets and core exposures :

    Execution Excellence, Process Compliance, Handling Complexity, Solving Problems, Audit Management

    Key Deliverables :

    a. New Partner Assessment

    - Implementation of partner assessment framework for potential partners shortlisted post verfication

    - Ensure compliance on all parameters defined as per Assessment/grading standards to ascertain high quality leads

    - Constant monitoring and auditing to ascertain incoming quality of leads

    b. Safety

    - Implement safety processes to reduce safety instances. ensure adherence to playbook to control safety instances.

    - Run safety awarness campaigns for Partners & consumers for the city

    c. Partner Support-Escalations handling

    - Drive projects as specified by CoEs to bring out best in class practices or solutions

    - Closure of all partner issues routed by Ola Care within the timelines defined as per SLAs

    d. City Admin

    - Act as a front end leader for all functional organizations present in the city

    e. People & Culture

    - Build a strong performance culture in the team, recognise and reward performance nurture top quality talent for future roles

    - Build unique systems and processes that are scalable to handle large teams

    e. Process Compliance

    - Execute Quality and Process Audits

    - Monitor non adherence of parterns on Asset Thefts or non scheduled maintanence at the city level

    - Monitor trackers that track dry run, fraud penalty, partner negligence etc at the city level

Salary: Not Disclosed by Recruiter

Industry: Internet / Ecommerce

Functional Area: Sales , Retail , Business Development

Role Category:Channel Sales

Role:Area / Territory Manager

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above

Education-

PG:MBA/PGDM - Any Specialization

Company Profile:

ANI Technologies Pvt Ltd

OLA Cabs
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Job Posted by

Arpita Saha Company Recruiter ANI Technologies Pvt Ltd Bengaluru / Bangalore

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