University degree preferably Engineering Graduate or similar education qualification.
A minimum of 7 years of IT industry experience, preferable in IT implementations and 3 years of relevant experience in managing Application Development projects and Maintenance Projects with exposure to Waterfall or Agile methodology or ITIL Framework.
Implementation of IT infra projects
Excellent oral and written communication skills.
Good understanding of Windows and Linux/Unix OS deployments.
Able to understand LAN/WAN network implementation.
Preferably from a Technology, ITES, Shared Services or Banking organization/BFSI
Partner with stakeholders to define project scope, goals, deliverables and timelines.
Facilitate the definition of service levels and acceptance criteria for projects.
Identify and proactively manage changes in scope, budget and schedule to ensure that the business value of the project is still achieved.
Escalate issues and risks and proactively takes ownership for resolution.
Track milestones and deliverables and provide regular status reporting to all levels of stakeholders.
Manage projects with a blend of in-house and external resources (vendors and contractors).
Plan and lead project governance meetings, project health checks, phase gate reviews, post project reviews and project level workshops.
Share lessons learned and best practices across projects, building relationships with stakeholders at all levels.
Provide timely, candid and constructive, performance feedback to direct reports.
PMP or PRINCE2 or equivalent certification are preferred.
ITIL or Agile Certifications are preferred
Technology and Domain Specific Certifications are a plus
Salary: INR 8,00,000 - 16,00,000 PA.
Role Category:Technical Support
Role:Technical Support Manager
Employment Type:Full Time, Permanent
Desired Candidate Profile
UG:B.Tech/B.E. - Any Specialization
Black Turtle India Pvt Ltd
Recruiter Name:Shradha Kapoor
Contact Company:Black Turtle India Pvt Ltd