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Opening_branch Manager_leading Private Bank_location Hupari & Kankawli

7 - 12 yrs
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Not Disclosed by Recruiter Posted 20 days ago Job Applicants: 384 Job Views: 440

Job Description

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    Company Name _Private Bank

    Designation: Branch Manager

    Job Location:- HUPARI & KANKAWLI (Maharastra)

    Key Result / Responsibility Areas

    Business Achievement and Development

    Ensure proper scoping is done and target / niche customers identified with active collaboration from concerned Product/Sales Support Teams.

    Strategically Plan for Business Development of the branch with the available resources by understanding their core competencies.

    Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

    o Attain SB nos and values- meet number and value targets.

    o Attain CA nos and values in the area- meet number and value targets.

    o FD is cross sold to the customers of the Bank and the number and value targets achieved

    o There is higher penetration of FD on individual customers of the branch

    o Salary accounts and NR accounts targets are also met

    o Ensure quality of sourcing is maintained and depletion rates are controlled.

    o Ensure that Salary credits reach or exceed the expect Salary Credit targets

    Ensure the branch is a profit centre by meeting set benchmarks of CASA, breakeven and profitability.

    Overall In charge of monitoring of all costs / expenses for the branch.

    Responsible for meeting the set income targets in all parameters.

    Ensure that all managed portfolios (Preferred/Classic/Imperia, etc) are effectively managed through PBs, RMs, Imperia RM, ABM, etc. and that set targets on each of the portfolios is reached.

    Ensure seamless servicing of PBG & BBG raced HNW customers in coordination with the respective PBG/BBG RM & Supervisors.

    Ensuring staff Awareness on portfolio Targets and achievement (Preferred/Classic/Imperia, etc).

    Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc)

    Ensure that there is cross sell to the customer on asset products, liability products , Demat , HSL Credit cards , Third party products etc as offered by the Bank.

    Ensure cross sell of products of Retail Forex, Trade FX, Gold , Forex plus cards etc and targets under all segments are met

    Ensure Staff are trained on product knowledge and requisite certifications

    Managing and monitoring performance of all the sales resources

    o Productivity of Liability and Non Liability sales staff

    Attrition control of customers

    o Includes persuading the customer to continue and if required renew FDs

    o Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

    o Ensure that the marketing analytics list on possible attrite, is called and retained

    Ensure that there is no revenue leakage

    Periodic meeting and review with Sales Managers/ ABM/ ADM on the branch performance

    Ensure customers adapt to the digital platform of the bank

    To promote digital banking for customers explaining them facilities of transactions through Net Banking ( ENet too), Mobile Banking, Watch banking, etc thus migrating transactions from Off-line to Online mode.

    Should be aware of all online offers on products being made by the bank to customer like PayZapp, Chillr etc

    Monitor and act on these leads through CRMNext for logical conclusion.

    Customer Services

    Ensure quality sourcing of accounts by all sales staff.

    Responsible for ensuring that customers get disbursals of amount against the loan as per the new initiatives in Financial Inclusion that they have availed of, within TAT

    Ensure that branch offers highest quality of service to the customer and meets expected Service Quality standard

    Ensure that high volume and low value customers are managed effectively

    o Migrated to DBCs & ensure welcome desk staff migrates maximum number of customers to Direct banking channels.

    o Ensure 2nd product cross sell done as per process

    Ensure that the lobby is not crowded and time norms set by the bank are met for prompt delivery of services over the counter

    Ensure that branch has good upkeep

    Complaints handling

    o Monitor all complaints received and ensure that they are closed within TAT

    o Improve customer communication on closures

    o Check with customers if the process of complaint has been managed well

    o Ensure no escalations happen

    o Preventive complaint management

    o Asking for feedback from customers, who are not complaining

    o Discussing with staff the importance of getting feedback from customers on a regular basis

    o Handling of all Senior Management / MD Escalations, Banking Ombudsman complaints on priority and ensuring satisfactory resolution of the same.

    Ensure Band 1 / Band 2 customers are moved to higher bands.

    Resolving and representing all the legal disputes of the bank.


    Conduct internal checks and controls on a periodic basis

    Monitoring of CH 106 and CH 126 calling

    As vault custodian is responsible for all related process checks

    o Ensure that password sharing does not happen

    o Ensure all hygiene factors are under control.

    o Ensure all AML alerts are investigated and responded to within TAT. updation on UAS

    o Periodic review of Key register vis--vis Attendance register maintained at branch

    Monthly surprise verification of

    o Cash in Vault

    o Stock of MC / DD / Cor bank DD / FCY DD / TC

    o Prepaid cards held at branch

    o All Deliverables held at branch

    o Stop Payment and Hotlisting

    Surprise review of ATM cash loading

    Sample of CCTV review on daily basis

    Review of Panic Alarm at branch

    30 % sample check of all the account sourced at branch

    Review of all customer comments in CRM Next updated by PB / RM /ABM & Non Managed Customer.

    Ensuring all leads at branch are entered by staff in CRM Next

    Monitoring and supervision of

    o Reporting to forex transactions to RBI desk

    o Settlement of death Claims within TAT

    o Responses sent to Competent authorities for all the notices received at branch

    o All Tax / Legal notices are uploaded in portal / draft responses are vetted by Tax/ Legal team.

    o All instructions on records for Blocking the account

    o All utility bills are paid before due date / entered in utility register at branch

    o Customer Letter on record for all cash transactions 10 lacs and above

    o UAS Alerts are updated by branch on time

    o No pending entries in 1 Crore and above portal

    o TAT kits monitoring as per audit circular

    o Allotment of Lockers / documentation / Process for waitlist for documentation is followed

    o Checking staff drawer on periodic basis / ensuring all pending documents are retained in branch vault duly recorded in pending register maintained.

    Monitoring Hygiene Parameters for branch

    o Depletion

    o Activation

    o % age of forms on hold

    o Customer instructions on hold

    Updation of LTS for the asset leads generated

    o Monitor the same for all PBs

    Updation of weed-out database on the portal

    Monitoring of all mandatory report on daily basis

    At Lites ATM branches (i.e branches managing ATM's at their end) - Arranging for requisite cash for ATM replenishment , loading of cash in ATM's in case of 2/3 man branches, handling of ATM keys in case of 2/3 man branches, monitoring ATM uptime / taking necessary steps to improve the uptime, ensuring no instances of cashouts at managed ATM's.

    Monitoring the stock of stationery at branch

    Review of suspense, TOD, large transaction and suspicious transaction reporting / registers at the branch on a fortnightly basis

    Maintenance of all mandatory displays and Service Quality requirements

    Ensure that 5-S norms are adhered to, maintained and sustained at all counters at the branches.

    Ensure Satisfactory Audit at the branch

    Ensure all Audit comments are quickly attended to and report compliance thereof

    Ensure there is NO repeat rating of Average or Below Average.

    FNVC reporting done by branch on a monthly basis

    Monthly customer service committee meeting is conducted at branch

    Ensuring and monitoring staff coming on time and leaving on time from branch.

    Ensuring all staff availing Monthly Comp off, Annual Leave etc.

    BM To ensure at branch training by asset/ product teams on a regular basis for updation of latest processes and products

    Effective migration of portfolio customers from physical mode to Digital Platform.

    Follow up with customers for compliance of Regulatory requirements ( At 2/3 man branches)

    o Form 60/61

    o FATCA / CRS

    o Re-Kyc documents.

    The additional responsibilities under this model include

    o Lead Generation

    o Customer Meeting

    o Pre-sanction documents

    o Processing & Sanction

    o Post Sanction documentation

    o Disbursement, Takeovers & Deferral Clearance

    o Creation of Securities

    Deposit of title deeds (in case of EM)

    o Servicing

    Transaction related servicing requirements

    o Monitoring

    Visits Reports (for biz.)

    Stock Statements

    Financial Inclusion

    Organizing / conducting Financial literacy camp as per directives of Department of Financial services (as applicable )

    Ensure attendance for all DCC and SLBC meetings as required by the lead bank

    Adoption of the allocated villages and providing services to these villages are required by RBI

    Interaction with BCs wherever required for meeting the set targets

    Meeting Panchayats and local bodies for Sarpanch accounts and for accounts under Financial Inclusion

    BM has to ensure attending all DCC BLCC and SLBC Meet

    BM has to extend support to SLI team as they are dependent on branch for cash deposit of installment by borrowers, especially at month end to avoid NPA

    In case of GL borrowers under FI-BE, BM has to check customers for NPA and Pot NPA cases.More so at the month-end.

    Staff Management

    Reporting to
    Cluster Head

    Along with below mentioned details about you which will enable us to get a better picture of your capabilities...

    Current company name:

    Current package:

    Notice Period in Current Organization:

    Your current compensation package (CTC: Fixed+ Variable):

    Your expected package.

    Current Location working

    Interested Candidate share resumes at
    or Else contact at 9039012330

    Kindly Spread the words, References would be appreciated..

    Akanksha Shrivastava

Salary: Not Disclosed by Recruiter

Industry: Banking / Financial Services / Broking

Functional Area: Sales , Retail , Business Development

Role Category:Retail Sales

Role:Branch Manager

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

Dreams Solution

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