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Opening for Key Account Manager for Customer Care Dept for Pune.

2 - 3 yrs
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2,00,000 - 3,00,000 P.A. Posted 5 days ago Job Applicants: 10 Job Views: 94

Job Description

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    Position Title: Key Account Manager
    Profile Summary
    Candidates should be from reputed Organization having UG/ Any degree/or PG with at-least 2-3 Years of Customer care experience.
    Job Purpose:
    The incumbent would be responsible for attending customer calls and managing the Key Customers within TCI Express Ltd.
    -Should have good communication skills.
    -Should be analytical with good interpersonal skills.
    -Must have 2-3 years multiple client handling preferred...can be from logistics background...though not mandatory.
    -Should know to create MIS/ data in the given format
    -Should be IT Savvy (Excel, power-point, word, web browsing, mails, etc.).
    Job Description
    -Answer Inbound Customer Service Call as well as Key Customers who have specific queries.
    -Take care of concerns raised by key customers and help them with solution over email or phone
    -To coordinate with internal team to find the status and get it resolved before replying to customers
    - to and record complaints in the Customer Service application.
    -Answer queries and resolve problems and give clarity on desired information.
    -Prepare report and MIS as per required format on daily basis.
    -Work and be part of Customer Response Team and work in team with solution-centric approach.
    Location: Pune
    Qualification: Graduate/Post Graduate.
    If interested kindly share your updated resume on below mentioned email-id:-

Salary: INR 2,00,000 - 3,00,000 P.A.

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

TCI Express Ltd

Company Profile:
TCI EXPRESS LIMITED, an independent business entity listed with NSE & BSE. The Company is into both B2B & B2C in express cargo movement. Here the focus is very clear on express cargo distribution with greater emphasis on the burgeoning e-commerce business. The Company specialize in offering time definite solutions. It's the only express cargo company in India having its own set up across the country with a team of over 3000 professionals and 43000 delivery points.
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Job Posted by

Anupama Kumari Company Recruiter TCI Express Ltd Gurgaon


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