Search Jobs

Opening for Key Account Manager for Customer Care Dept for Pune.

2 - 3 yrs
Apply without registration
2,00,000 - 3,00,000 P.A. Posted 5 days ago Job Applicants: 10 Job Views: 94

Job Description

 
Send me Jobs like this
    Position Title: Key Account Manager
     .
    Profile Summary
    Candidates should be from reputed Organization having UG/ Any degree/or PG with at-least 2-3 Years of Customer care experience.
    Job Purpose:
    The incumbent would be responsible for attending customer calls and managing the Key Customers within TCI Express Ltd.
    Skills/Expertise:
    -Should have good communication skills.
    -Should be analytical with good interpersonal skills.
    -Must have 2-3 years multiple client handling preferred...can be from logistics background...though not mandatory.
    -Should know to create MIS/ data in the given format
    -Should be IT Savvy (Excel, power-point, word, web browsing, mails, etc.).
    Job Description
    -Answer Inbound Customer Service Call as well as Key Customers who have specific queries.
    -Take care of concerns raised by key customers and help them with solution over email or phone
    -To coordinate with internal team to find the status and get it resolved before replying to customers
    - to and record complaints in the Customer Service application.
    -Answer queries and resolve problems and give clarity on desired information.
    -Prepare report and MIS as per required format on daily basis.
    -Work and be part of Customer Response Team and work in team with solution-centric approach.
    Location: Pune
    Qualification: Graduate/Post Graduate.
    If interested kindly share your updated resume on below mentioned email-id:-
    recruit@tciexpress.in

Salary: INR 2,00,000 - 3,00,000 P.A.

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

TCI Express Ltd

Company Profile:
TCI EXPRESS LIMITED, an independent business entity listed with NSE & BSE. The Company is into both B2B & B2C in express cargo movement. Here the focus is very clear on express cargo distribution with greater emphasis on the burgeoning e-commerce business. The Company specialize in offering time definite solutions. It's the only express cargo company in India having its own set up across the country with a team of over 3000 professionals and 43000 delivery points.
View Contact Details
Apply without registration

IEIL has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bonafides of advertisers independently. IEIL shall not have any responsibility in this regard. We also recommend that you visit Security Guidelines and Terms and Conditions for more comprehensive information on this aspect.

Job Posted by

Anupama Kumari Company Recruiter TCI Express Ltd Gurgaon

544 followers

Get Better Jobs & Higher Salaries. Suggested courses

I agree to the Terms and Conditions