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Opening for Non-voice Process_chennai

0 - 3 yrs
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Not Disclosed by Recruiter Posted 15 days ago Job Applicants: 549 Job Views: 948

Job Description

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    Dear Professionals,

    Greetings from Culminant Outlook !!!

    We are hiring for Non-voice process for a investment Bank in Chennai.

    Experience : 0 to 3 years

    Notice period : Immediate to 30 days only .

    Salary : Upto 4 LPA .

    Shift : Night Shift (Two way cab)

    Interview mode : Should be available for F2F interview.

    Job Description :

    To respond to service inquiries from customers and resolve complex or expansive issues across multiple systems and platforms
    Identify, research, and resolve customer issues
    Follow-up on all customer requests via chat and emails.
    Maintains detailed knowledge of a subset of product and service offerings to customers
    Analyzes risk areas and identifies solutions to meet customer's needs
    Ensuring Information security for sensitive data
    Balancing NPS and ensuring a positive customer experience while managing / minimizing operating losses.
    Accurate reporting of MIS/Timekeeping
    Undertake other assignments as given by the Team Lead/Manager
    Apply professional attitude and image for all internal and external customers

    Graduate (no arrears)
    Strong problem solving skills and detail-oriented
    Years of Experience : 0 3Years

    Must possess excellent PC and keyboarding skills (40 WPM typing speed; 80% accuracy)
    Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
    Must possess good analytical skills
    Courteous with strong customer service orientation
    Dependable with proficient attention to detail
    Previous experience in Banking / Cards operations will be a plus.
    Persuasiveness and a willingness to resolve customer queries
    Must possess superior observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
    Must possess procedure driven judgment in order to find the best solution to an issue
    Must be goal oriented

    Preferred personal attributes:
    Highly motivated & self-driven
    Result orientated
    Customer orientated
    Analytical thinking

Salary: Not Disclosed by Recruiter

Industry: Other

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Other


Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above
Company Profile:

Culminant Outlook

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