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Opening For a TAC Engineer - Switching!!!

0 - 4 Years


Not Disclosed by Recruiter

Openings: 15Posted: 7 days agoJob Applicants: 2248+Job Views: 7263+
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Job Description

Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.
Troubleshoot Product, Codes and Configuration issues
Ensure consistent customer satisfaction
Document all communication with customers in the CRM
Interface with international customers
Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC

Primary Skills:

OSI layers detailed understanding of each layers function and relevant protocols that operates at each level
TCP/IP thorough understanding and clear explanation about windowing/handshake mechanism
MAC header structure and use of each fields
IP header structure and use of each fields
ARP how ARP works in a Layer 2 and Layer 3 communication
Mac address table fields and how a switch uses MAC table for switching decisions
ARP table and how a switch uses ARP table
Routing Table fields and how a Router uses routing table for routing decisions
DHCP protocol messages (clear understanding of DORA process)
DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN)
thorough understanding of Broadcast domain and Collision Domain
thorough understanding of Unicast, Multicast and Broadcast traffic
thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage
thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication)
Difference between Routing and Routed protocols
Good troubleshooting approach (from Level 1 to 7 of OSI)

Candidate with Excellent communication can apply!!!

9144-61041800 (Ext : 7410010)

Perks and Benefits 

As per Norms

Salary: Not Disclosed by Recruiter
Industry: IT-Hardware & Networking
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Technical Support Engineer
Employment Type: Permanent Job, Full Time

Company Profile

CSS Corp Pvt Ltd
CSS Corp is a new age IT Services and Technical Support Services company that harnesses the power of digital to address customer needs. The company collaborates with leading businesses and enterprises to reimagine customer engagement models, help streamline business operations, and identify new revenue opportunities. Its team of 5,500 technology professionals across 16 global locations are passionate about helping customers differentiate and succeed
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Contact Details

Recruiter Name:Nithyashree

Contact Company:CSS Corp Pvt Ltd




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