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Operations Manager, Prime Now Delivery

10 - 12 Years


Not Disclosed by Recruiter

Openings: 1Posted: 30 days agoJob Applicants: 3061+Job Views: 4179+
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Job Description


Operations Manager, Prime Now Delivery

Amazon is seeking an Operations Manager for its Prime Now Delivery operations.

Roles and Responsibilities:

In this role, you will be responsible for managing the delivery operations of Prime Now. We are currently present in 4 cities, viz. Delhi, Mumbai, Hyderabad and Bangalore, and you will be responsible for QCDSM performance of delivery operations in all these cities.

Typical responsibilities will include:

  • Execute Complex Daily Operation to ensure customer promise for the ultrafast operation.
  • Own the performance metrics for pan India operations.
  • Understand the Operational needs quickly to innovate and simplify the distribution chain so as to have better Customer Experience at agreed SLA and Cost.
  • Manage a team of 4-5 City Managers and 5000+ off role associates and service partners
  • Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
  • Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
  • Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
  • Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.

Additional responsibilities may include:
  • Developing standard operating procedures.
  • Direct accountability for setting and meeting operational goals, strategic planning and forecasting
  • Leading process improvements
  • Travel across Cities / Stores / Regions so as to ensure smooth operation and team control

Essential Functions:

  • Operations Execution Skill
  • Team Management
  • Data driven approach
  • Performance Metrics Ownership
  • Cost Ownership
  • Optimizing performance of the network
  • Ensure enough bandwidth in nation-wide delivery team to ensure peak time delivery management
  • Continuously improve the delivery process and attain a sustained level of delivery performance improvement
  • Analysis of the data reports to identify performance bottlenecks and improve the performance
  • Implement the formal process control and process improvement mechanisms such as Kaizen

Required Candidate profile

  • BE/B.Tech Engineering from a reputed university, Operations or related field. MBA Preferred.
  • 10-12 years Operations Management experience in manufacturing, production or distribution environment.
  • Must be flexible to work any shift 7 days/24 hours including Holidays.
  • Supervisory responsibility for a minimum of 100 hourly employees.
  • Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills required.
  • People management experience. Experience in handling external and multiple stakeholders including team, vendors, clients, field executives is highly desirable.
  • Master of Business Administration (MBA)
  • Experience supporting customers internally and externally
  • Experience to run a Hyperlocal business or any similar ground operations with high complexity and expectation is desirable.
  • Local execution experience for cities Mumbai, Hyderabad, Delhi and Bangalore will be desirable

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Employment Type: Full Time, Permanent

Desired Candidate Profile

Education:UG -B.Tech/B.E. - Any Specialization
PG - MBA/PGDM - Any Specialization
Doctorate - Doctorate Not Required

Company Profile

Amazon Development Centre (India) Pvt. Ltd. strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.
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Contact Details

Recruiter Name:HR

Contact Company:Amazon Development Centre (India) Pvt. Ltd.

Reference Id:900269