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Opportunity For Remedyforce Admin with Birlasoft

3 - 6 Years

Mumbai, Pune

INR 5,00,000 - 10,00,000 PA.

Openings: 1Posted: 30 days agoJob Applicants: 492Job Views: 952
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Job Description

Hi all,

Need Immediate - 15 Days joinee only!!!

We have urgent opportunity for Remedyforce Admin as follows:

Role : Remedyforce Admin

Location : Mumbai/Pune

Exp: 3 - 6 Yrs


Responsible for Configuration of the BMC Remedy force tool on Salesforce
Inserting and validation users through Data loaders.
Defining and creation of SLA as per requirement
Creation of Service Agreements, Configuring Self Service
Creation of Email Services for incoming and outgoing emails.
Creating queues/bins, workflow rules, categories, sub-categories, auto- generated emails. Email templates with proper naming conventions.
Defining and creating escalation matrix on tool
Housekeeping and maintenance of the application.
Assigning licenses to the engineers
Creating various kind of reports to calculate the ageing, time spent, application specific reports.
Working on the application as a Salesforce administrator.
Setting of Sharing Rules.
Incorporating and adding various features as per request from the service provider.
Troubleshooted Performance level issues
Provided Training to the Client team for handling the BMC RF product
Using Data Loader Tool to Import data into salesforce application
Using Data Access Concepts: Object-Level Security, Field-Level Security, Record-Level Security
Creating object relationships Master-detail, Many-to-many
Creating Picklist: standard picklist, multi-select picklist.
Creating and maintaining Suggested Owner and Queue.
Manage Page Layouts position and organization of the fields and related lists
Creating roll-up summary fields to display the sum, minimum, or maximum value of a field in a related list, or the record count of all records listed in a related list.
Implementing and maintaining CMDB for Remedy force.
Managing and implementing customization requests like approval processes related to Change Management and Request Management sequence of steps necessary for a record to be approved, including who must approve it at each step

If JD matched your profile, please send your updated resume to at the earliest!!!

Salary: INR 5,00,000 - 10,00,000 PA.
Industry: IT-Software / Software Services
Functional Area: IT Software - Application Programming, Maintenance
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: System Administrator
Employment Type: Full Time, Permanent

Company Profile

Birlasoft is the global technology services division of the CK Birla Group, one of India's premier commercial and industrial houses, with strategic equity participation by GE Capital. Birlasoft offers IT services worldwide from development centers in India and Australia. Birlasoft has 5000+ technical employees and a large number of clients among Fortune 1000 companies. The company provides application development and support services in eCommerce, Data Warehousing, Legacy Systems, QA, CRM, RIMS (Remote Infrastructure Management Service) and ERP. Birlasoft's key strengths as an offshore outsourcing partner lie in its mature and robust global delivery model that embraces Digitized Project Management Methodologies, embedded within proven practices of Six Sigma, SEI CMMI Level 5 on Continuous Representation and a secure services framework with BS7799. Earning the trust of its customers and being honored with their repeat business, is what we strive for each day. Birlasoft is uniquely positioned to create value and provide a competitive advantage to our customers.
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Contact Details

Recruiter Name:Sayali Tavhare