Need Immediate - 15 Days joinee only!!!
We have urgent opportunity for Remedyforce Admin as follows:
Role : Remedyforce Admin
Location : Mumbai/Pune
Exp: 3 - 6 Yrs
Responsible for Configuration of the BMC Remedy force tool on Salesforce
Inserting and validation users through Data loaders.
Defining and creation of SLA as per requirement
Creation of Service Agreements, Configuring Self Service
Creation of Email Services for incoming and outgoing emails.
Creating queues/bins, workflow rules, categories, sub-categories, auto- generated emails. Email templates with proper naming conventions.
Defining and creating escalation matrix on tool
Housekeeping and maintenance of the application.
Assigning licenses to the engineers
Creating various kind of reports to calculate the ageing, time spent, application specific reports.
Working on the application as a Salesforce administrator.
Setting of Sharing Rules.
Incorporating and adding various features as per request from the service provider.
Troubleshooted Performance level issues
Provided Training to the Client team for handling the BMC RF product
Using Data Loader Tool to Import data into salesforce application
Using Data Access Concepts: Object-Level Security, Field-Level Security, Record-Level Security
Creating object relationships Master-detail, Many-to-many
Creating Picklist: standard picklist, multi-select picklist.
Creating and maintaining Suggested Owner and Queue.
Manage Page Layouts position and organization of the fields and related lists
Creating roll-up summary fields to display the sum, minimum, or maximum value of a field in a related list, or the record count of all records listed in a related list.
Implementing and maintaining CMDB for Remedy force.
Managing and implementing customization requests like approval processes related to Change Management and Request Management sequence of steps necessary for a record to be approved, including who must approve it at each step
If JD matched your profile, please send your updated resume to email@example.com at the earliest!!!
Salary: INR 5,00,000 - 10,00,000 PA.
/ Software Services
Functional Area: IT Software - Application Programming
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: System Administrator
Employment Type: Full Time, Permanent