Opportunity For Process Excellence Lead – US Shift

4 - 9 Years
Chennai
Not Disclosed by Recruiter
Posted: 15 days agoOpenings: 1Job Applicants: 259Job Views: 615

Job Description

Responsibilities

o Deploy lean management system practices to support a culture of continuous improvement and innovation

o Develop and provide metrics to measure process quality and inform business decisions

o Manage cross-functional teams, including project management, planning, organising, and executing complex initiatives across multiple entities and stakeholders

o Demonstrated ability to effectively interpret data and measure performance

o Build strong partnerships with leaders to understand improvement opportunities

o Facilitate sessions with all levels of the organisation

o Strong track record developing and implementing continuous improvement initiatives

o Ability to handle changing priorities and use good judgement when working in challenging situations

o Develop and mentor peers on their operational excellence skill set and support delivery

Qualifications

o Expertise in lean six sigma (green belt +) and Kaizen

o Excellent communication and leadership skills with the ability to influence and work across organisational boundaries

o Degree in engineering or other fields of study with complex problem solving

o Mastery of Microsoft Vision and Microsoft Excel

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Assistant Manager/Manager -(NonTechnical)

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Russell Tobin Associates Staffing Solutions India Pvt Ltd

Pride Technology
View Contact Details+

Recruiter Name:Maria

Contact Company:Russell Tobin Associates Staffing Solutions India Pvt Ltd

Telephone:9384052853

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