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Opportunity with Shyam Spectra Pvt Ltd for SRM - Gurgaon

2 - 7 yrs
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Not Disclosed by Recruiter Posted 18 days ago Job Applicants: 74 Job Views: 262

Job Description

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    We are looking for candidates who'll be responsible for :

    Spectra is looking to hire energetic & go getterService Relationship Managers in the Customer Experience team to be located at Gurgaon, Delhi, Noida, Bangalore, Mumbai and Chennai. The person should have capability to manage Relationship with medium and large sized corporate accounts at junior, middle and senior management levels helping the client grow their business with Spectras leading and innovative Internet connectivity and Managed Service solutions.

    Service Relationship Manager (SRM) will report to Lead Relationship Management, Customer Experience.

    1. Ownership of relationship with the customer to be able to help and support him grow his business and revenue using Spectras Internet connectivity and Managed Service solutions.
    2. Provide exemplary service to the customers helping him/her in case of any support needed
    3. Anticipate customers needs proactively and interact with various cross-functional teams within Spectra to serve them

    1. Wallet Share of customers IT and Telecom spend through Upgrades, upselling Managed Services, etc.
    2. Longevity of relationship with the customer (increase Age on Network and reduce Churn)
    3. Ensuring timely collections from the customers
    4. Timely resolution to customers issues and escalations and ensuring permanent fix
    5. Proactive churn tracking and Retention

    Interested candidates to mail their updated CVs on -

Salary: Not Disclosed by Recruiter

Industry: Telcom, ISP

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Please refer to the Job description above


UG: Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization

Company Profile:

Shyam Spectra Pvt. Ltd.

Spectra is an innovative and disruptive technology company, dedicatedly working to deliver joy, advantage and success for people through and by, the continuous pursuit of excellence in internet services. Spectra’s vision is to advance the lives of people in urban India by creating and delivering the best internet service. Today, Spectra operates its fiber broadband internet services in Delhi/NCR, Mumbai, Bengaluru, Chennai, and Pune. Spectra’s business is divided into Infrastructure, Data, and Voice. Under Data, Spectra provides internet and other connectivity services to various SMBs, Enterprises, and Homes. Spectra provides revolutionary products to its target markets on the back of its expansive intra-city optic fiber network spanning over 4,000Kms and has access to co-location services.
Spectra was one of the first ISPs to start offering internet services to small, medium, and emerging businesses on optical fiber cable and is today a preferred ISP for many such businesses. Along with a massive intra-city optic fiber network, Spectra has an operational voice and data International Long Distance (ILD) gateway operational in Mumbai.

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