Job Skill: resolving disputes
Designation: Career Level - 09-Consultant
Job Location: Bengaluru
Qualifications: Any Graduation
Years of Experience: 7-8 years
You will be aligned with our Finance Operations vertical and help us in determining Financial outcome by collecting operational Data / Reports, whilst conducting Analysis and Reconciling transactions.
You will be working as a part of Order to Cash Processing team which will be accountable for Order to Cash process that starts from customers enquiry and involves sales order from customer to delivery and invoicing.
You will be responsible for resolving disputes where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA. You will be responsible to solve queries related to Disputes and coordinating with customer. As part of O2C Disputes you will need to have knowledge of O2C collection/disputes various ageing buckets in collection process, bad debts & how is it treated in collections process, cash application, bank statement download, payment indexing, cash Posting
Good to have skills: resolving disputes ,Good communication skills
Roles and Responsibilities
In this role you are required to do analysis and solving of moderately complex problems. May create new solutions, leveraging and, where needed, adapting existing methods and procedures. The person would require understanding of the strategic direction set by senior management as it relates to team goals. Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture. Guidance would be provided when determining methods and procedures on new assignments. Decisions made by you will often impact the team in which they reside. Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.