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PI Non FS Program Management Senior

5 - 8 yrs
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Not Disclosed by Recruiter Posted 9 days ago Job Applicants: 16 Job Views: 141

Job Description

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    Year of relevant PM experience

    5-8 years

    Brief Description of role

    As Senior 1-3 - Program Management, Candidate will have to contribute technically to Program Management client engagements or internal projects. Role will be to actively establish, maintain and strengthen internal and external relationships.

    Establish and implement processes and methodologies based on best in class industry practices
    Identify and track the quality parameters of the program delivery.
    Device Plans to address the challenges PMs may face during the course of practice adherence
    Actively contribute to continuous improvement activities

    Key Responsibilities

    Perform the relevant program/project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management
    Create and maintain resource plan with respect to the project by creating and maintaining the projects Work Breakdown Structure
    Execute structured and periodic review & Control mechanism to track the progress of projects
    Define and/or execute RAID processes; Track and highlight risks & issues pertaining to projects and discuss them during review meetings; Create risk dashboards
    Generate and publish Program health dashboards/ MIS reports to various stakeholders
    Support analysis of the data & metrics from programs/projects and generate reports pertaining to resources, critical paths, project schedules, budget v/s actual spend, etc.
    Track and Report benefit realization Planned Vs Actual during the course of the project and after closing the project
    Execute change management tracking and reporting
    Interface and communicate with program/project team, management and stakeholders
    Close the program/project to formalize acceptance of the program/project result and release program/project resources
    Work within defined governance processes

    People responsibilities

    Conduct performance reviews and contribute to performance feedback for reporting team staff when applicable
    Coaching junior staff of team
    Maintain an educational program to continually develop personal skills of staff
    Understand and follow workplace policies and procedures

    Soft skills

    Excellent professional communication skills, able to approach senior stakeholders using appropriate level of detail, terminology, and style
    Good planning and organizing, ability to see the big picture
    Ability to work in a continuously changing environment
    Focus on details, errorless delivery, logical reasoning
    Proactive with can-do-attitude
    A mind set of searching for solutions and not offenders
    A strong team player
    Willing to step out of own comfort zone
    Fast learner with ability to adapt to change quickly

    Core skills:

    Bachelor or Master Degree
    5-8 years of experience in the area of project management within professional services
    Experience on executing projects using Agile methodology
    Mandatory agile certification CSM or PMI-ACP
    Strong Knowledge of Microsoft Office (Excel, PowerPoint, Word)
    Knowledge of MS Project (Project Server is an added bonus)
    One or more of Industry certifications - PMP, Prince 2

    Good to have skills

    Knowledge of MS SharePoint is an advantage
    Knowledge of Primavera / Clarity/ HP PPM is an added advantage
    Knowledge of financial processes (e.g. invoicing and budgeting)

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Back Office/Web/Transaction Processing

Role:Assistant Manager/Manager-(NonTechnical)

Employment Type: Permanent Job, Full Time


Desired Candidate Profile



UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:


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