PMO Consultant

7 - 10 Years
Not Disclosed by Recruiter
Posted: 3 days agoOpenings: 1Job Applicants: 2008+Job Views: 2744+

Job Description

This position will be a part of a large client delivery team and is an integral part of the firm s strategy to build scalability and improve efficiency of PMO processes. Project Coordinator will closely work the senior leadership team and lead the execution of processes across various functions viz. Finance, SLA compliance, Training, Billing etc


  • Manage PMO team to enable smooth delivery of the client engagements
  • Define operational models for PMO with standard operating procedures, governance criteria, roles and responsibilities
  • Provide thought leadership and innovation, advising the team on implementation
  • Participate in business and strategy development
  • Own PMO processes and tools (e. g, project charter, ticket management system, issue management, communication and reporting, knowledge management, etc.)

  • Manage Software Development Lifecycle (SDLC) and coordinate with the team to manage project plan, RAID log, RTM, etc.

  • Coordinate with team members to track the adherence on project processes and ensure 100% compliance on all the program SLAs

  • Facilitate regular updating of project performance summaries (e.g., financials, utilization, SLA metrics)

  • Oversee Program Risk Management process to ensure timely and accurate reporting of risks

  • Maintain SOP documents repository and ensure timely updates and version control

  • Prepare & Maintain Weekly Adhoc Task Tracking Reports

  • Facilitate continuous improvement leveraging various internal or external assets in consensus with key stakeholders

  • Manage onboardingoff boarding, training and team compliance

  • Manage asset (client laptopsphones) record-keeping

  • Manage PMO assets and be a single point of contact for the team on any queries on relevant topics

  • Coordinate with key stakeholders for timely renewal of legal documents and flag upcoming billing milestones and preemptively communicate to program manager

  • Team Coordination activities:

  • Coordinate regular cross-office team meetings between offshore and onshore team

  • Facilitate induction of new team members into the team by coordinating kick-off meetings and getting appropriate system accesses

    • Coordinate knowledge sharing sessions
    • Follow-up with client s PMO team on any issues with the PMO toolsprocesses that are shared across ZS and client (e.g., ticket management system, etc.)
    • Work directly with client s PMO team on updating and sharing performance summaries (financials, utilization, SLA metrics) with key stakeholders
    • Collaborate with the client s adminsupport group to set up meetings & seminars
    • Qualifications:
    • Graduate with 7-10 years plus of experience in Project Management, or a Post Graduate in MBA with 5 years plus of experience in Project Management
    • Organized and self- motivated
    • Good knowledge of Project Management Processes and tools
    • Proficient on MPP, MS Excel with working knowledge of PowerPoint and Word
    • Good verbal and written communication, pleasing personality
    • Good interpersonal skills
    • Extremely high on initiative, proactive
    • Prior experience of running PMO for more than 50 people preferred
    • Project Management Certification like CAPMPMPPrince2 is preferred
    • Good understanding of Lean Six Sigma principles (Green Belt certification preferred)

Salary: Not Disclosed by Recruiter

Industry:Strategy / Management Consulting Firms

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Assistant Manager/Manager-(NonTechnical)

Employment Type:Full Time, Permanent


Desired Candidate Profile

Please refer to the Job description above


Doctorate:Doctorate Not Required

Company Profile

ZS Associates India Pvt Ltd

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. More than 6,000 ZS professionals in more than 20 offices worldwide draw on deep industry expertise, leading-edge analytics, technology and strategy to deliver impact where it matters for clients across multiple industries.

ZS India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients
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Recruiter Name:HR

Contact Company:ZS Associates India Pvt Ltd

Reference Id:12380035