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Walk-in _ Partner Support Specialist _ Non Voice

0 - 2 yrs

Time and Venue

8th August , 9 AM onwards

GlobalLogic Technologies Limited ASF Insignia SEZ Private Ltd. Grand Canyon Building, 14th floor, Block D&E,Off Gurgaon,Faridabad Road, Tehsil Sohna, Gwal Pahari, Gurgaon,Haryana - 122003 (view on Map)

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Not Disclosed by Recruiter Openings: 1 Posted 11 days ago Job Applicants: 551 Job Views: 4000+

Job Description

 
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    We offer: 
    • Interesting and challenging work in a large and dynamically developing company
    • Exciting projects involving newest technologies
    • Professional development opportunities
    • Excellent compensation and benefits package, performance bonus program
    • Modern and comfortable office facilities

    Requirements
    • Open to work in 24/7 environment (including holidays)
    • Good keyboarding skills along with basic computational ability and internet savviness.
    • Knowledge of Basic SQL, Basic XML and Basic HTML prefered
    • Strong analytical, problem solving and troubleshooting skills - ability to discern trends
    • and suggest solutions to product/process related issues
    • Team player with very good interpersonal skills and forward-looking attitude
    • Open to feedback and zeal for learning new things

    Responsibilities
    • Account creation
    • Create new Highlight accounts daily, in relation to an event schedule and other
    • business needs/roadmap through the Highlight Admin tool. (This information
    • will be provided in a pre-populated spreadsheet on a rolling basis - training will
    • be provided on the Admin tool)
    • Check for errors with new accounts and report any recurring issues to product
    • / gTech
    • Respond to any one off or special account requests from BD/Partnerships
    Ongoing Creator support
    • Ongoing support in the language corresponding to the country (or requesting)
    • translations via Translation Model tools)
    • Fix account errors (name changes, account info updates, etc) as directed by
    • BD/Partnerships (Highlight Admin Tool)
    • Manage support queue, and document common issues, and escalate when
    • needed
    • Work with gTech lead to develop canned responses to most common issues
    • Triage inbound support questions and prioritize responses
    • Work with gTech lead on future support workflows as directed
    • Run download of KG data when requested

    If interested, please apply through the Registration link given below and HR Team will get back to you.

    Registration Link- http://bit.ly/2Xn55s2


Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: IT Software - Application Programming , Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: Any Graduate - Any Specialization

Company Profile:

GlobalLogic Technologies Limited

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending the benefits of our true global presence to customers in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.
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Walkin Interview

8th August 9 AM

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Job Posted by

Priyank Dixit Associate People Development GlobalLogic Technologies Limited

3101 followers

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