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Not Disclosed by Recruiter Posted 10 days ago Job Applicants: 290 Job Views: 512

Job Description

 
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    Core Responsibilities:

    Process customer instructions

    Track and Work within the required productivity and error limit

    Manage different work queues and assist with the production of department MIS and reporting

    Key Metrics Reporting

    Day - To - Day Responsibilities:

    Verify and process customer requests/ instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated timeframes, if required

    Follow through tasks and take ownership to ensure they are completed to the required standards

    Adhere to policies, standard framework decided stated by the company to meet client need

    Liaise with branch staff to clarify, highlight deficiencies, rectify incomplete instruction and escalate to the Team Manager as appropriate

    Key Deliverables:

    Ensure day to day operations are performed and SLAs are met as per agreed for all businesses

    Timely and accurate processing and customer resolution

    Timely escalation on incomplete/ delayed processing

Salary: Not Disclosed by Recruiter

Industry: Banking / Financial Services / Broking

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile



    Experience:

    Graduate with minimum 3 years of experience in banking operations

    Exposure to Funds Transfer/ Loans/ Investment Operations would be preferred

    Exposure to AML and KYC documentation would be an added advantage

    Skills:

    Flexible to work in any shift

    Excellent written and spoken English skills

    Strong and proficient in knowledge source to help guide and navigate associates

    Extensive knowledge of risk & controls to resolve first level escalated inquiries

    Proficiency in typing

    Demonstrates collaborative competency

Education-

UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:

Citicorp Services India Pvt Ltd

Citicorp Services India Pvt Ltd
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