Process Executive – DATA

1 - 3 Years
Hyderabad
Not Disclosed by Recruiter

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Posted: 18 days agoOpenings: 1Job Applicants: 10+Job Views: 250

Job Description

Sr. Process Executive - Tech Support

Responsibility:

Stakeholder/Business Management:


They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customize animation and image galleries etc .
Design/Develop Creative artifacts for Ads as per client supplied brief and within brand and design guidelines.

Web:

Develop internet / intranet web pages in the prescribed format adhering to client requirements within agreed TAT

Customer Relationship Management:

Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.

For Voice processes Only:

Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames agreed upon with the client, in a manner that is understandable by the end user/ customer & educate customer.
Connect with the customer & provide highest level of customer satisfaction.
Update trackers, Create, categorize and prioritize tickets and update required applications & tools and keep SME and TL informed of new issues.
Probe effectively & efficiently to understand customers issue and report incident and resolve all issues received on phone.
Process Executives are expected to call back on time.

Process Improvements and Adherence:

Meet process SLAs / metrics productivity and quality targets within the established timelines.
Ensure process guidelines are followed and met as documented.
Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
Adhere to security practices set by organization.

Project Control, Management and Review / Program delivery:

Receive tickets/work on issues related to respective process.
Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.

For Voice Processes Only:


Receive Inbound calls / make outbound call to support customers on issues related to account management, CRM issues, customization, analytics, creating Dashboards, creating reports, features etc.
Make outbound calls to follow up / confirm resolution.

People / Team:

Contribute to and participate proactively in knowledge sharing sessions.
Participate and contribute to organizational activities.

Required Candidate profile

Qualification:

Graduate (exclusion:

BE/BTech /MCA) or High School graduate or above as may be applicable in the Geo

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Any Specialization

PG:MCA - Computers

Doctorate:Doctorate Not Required

Company Profile

Cognizant Technology Solutions India Ltd

Cognizant Technology Solutions India Ltd
View Contact Details+

Recruiter Name:HR

Contact Company:Cognizant Technology Solutions India Ltd

Reference Id:35166341

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