Process Executive – Voice

0 - 2 Years
Hyderabad
Not Disclosed by Recruiter

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Posted: 9 days agoOpenings: 1Job Applicants: 10+Job Views: 778

Job Description

Online Analyst - CM

Qualification:

Graduate (exclusion: BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Responsibility:

Stakeholder/Business Management:

Administering and helping to manage Client s Product support for the customers who call/chat or email in the support center.
Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
Client products to the customer (Analytics, YouTube etc).
Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with BD team to increase the span of services and add new clients.
Create and manage Risk and mitigation plan based on discussion with project stake holders.
They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
Report to the manager on performance status and any escalations.

Web:

Design and develop internet / intranet web pages I the prescribed format adhering to client requirements within agreed TAT

Design:

Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy
Customer Relationship Management.
Provide information, educate customer to update trackers, update required applications & tools and keep SME and TL informed of new issues.

People/Team:

Contribute to and participate proactively in knowledge sharing sessions.
Participate and contribute to organizational activities.
 
Technical Skills
SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Customer Service PL1 Required

Domain Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Online/Digital Marketing NA Required

* Proficiency Legends

Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Full Time, Permanent

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Cognizant Technology Solutions India Ltd

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 244,300 employees as of June 30, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.
View Contact Details+

Recruiter Name:HR

Contact Company:Cognizant Technology Solutions India Ltd

Reference Id:35092623

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