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Process Specialist, Travel

3 - 8 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 102 Job Views: 881

Job Description

 
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    Qualifications Minimum qualifications:

    Bachelor's degree or equivalent practical experience.

    4 years of process re- engineering/ automation or transition management experience, working in global outsourced operations.

    Experience working with stakeholders.

    Experience in management consulting, managing scaled service delivery set ups or leading transformation and transition projects.

    Preferred qualifications:

    Experience working on transition management.

    Experience in the travel industry.

    3 years of analytical work experience, understanding customer needs and working with data to identify trends and then develop solutions.

    Knowledge of SQL and Operations Six Sigma certification (or other relevant operations coursework).

    About the job

    gTech s Professional Services team takes a creative, collaborative, and customer- centric approach to provide foundational services and forward- looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long- term capabilities.

    The gPS Campaign Services team provides scaled expertise across all Google ads products. Outsourcing and automation are core to achieving scale for 40+ workflows that the team handles. These are backed by robust quality systems and data insights to drive strong business results. Being a global team, both internal and external stakeholder management and cross- team collaboration are crucial to the team s success.

    The organization is looking to hire a top talent Process Specialist for our Travel operations serving Google s Hotel Ads customers. This is a fast growing area with significant potential to improve the customer experience and ROI at scale. As a Process Specialist, you will be responsible for enabling exceptional operations through process re- engineering, workflow design, and automation solutions, as well as transitioning complex processes into scaled operations teams. You will combine your technical, analytical, and process development skills to shape the future of Hotel Ads services.

    Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of solution- oriented trusted advisors support millions of customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

    To learn more about gTech, check out our video .

    Responsibilities

    Be the conduit between gTech managed vendor teams and functional teams to drive process excellence for ongoing operations and to drive tools and solutions at scale.

    Lead and manage product/ process transitions into the scaled delivery teams and get these first time right .

    Work closely with Program Management/ Technical Program Management teams to design and deploy workflow tools and processes. Drive velocity by effective communication and collaboration across teams, geographies, and time zones.

    Work with vendor managers on process and delivery improvements.

    Own data acquisition and analysis for specific workflows; ensure data integrity and accessibility through reporting and dashboard development.

    Location

    Hyderabad, Telangana, India

    At Google, we don t just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form .

    To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Preferred Keyskills

Other Keyskills

Education-

UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:

Google India Private Limited

Google is an American multinational technology company specializing in Internet-related services and products that include online advertising technologies, search, cloud computing, and software. Most of its profits are derived from AdWords, an online advertising service that places advertising near the list of search results
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