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Best in the Industry Posted 30+ days ago Job Applicants: 301 Job Views: 987

Job Description

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    Sutherland is searching for an Associate Professional - Process Trainer to join our expanding support team. We are looking for a people-person with the passion to learn and become an expert in client-specific products and processes while striving to satisfy our clients customers. If you are ready to take your career to the next level, apply today!

    Process Trainers in this role get to:
    Keep management updated: Relay important information in the form of timely and accurate reports.
    Impact the bottom line: Coach and give feedback to trainees to help them fulfill performance metrics
    Set the path to success: Oversee new hire, progression, and enhancement training; provide feedback and implement appropriate solutions
    Empower the workforce: Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge
    Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations

Salary: Best in the Industry

Industry: BPO, Call Centre, ITeS

Functional Area: Teaching , Education , Training , Counselling

Role Category:Teachers

Role:Technical / Process Trainer

Employment Type: Permanent Job, Full Time


Desired Candidate Profile

    Have strong verbal and written communication skills; can communicate in a clear, constructive, and professional manner
    Have attitude to simplify and resolve matters
    Have inclination to help someone in need
    Have willingness to learn
    Be customer-oriented in managing communications and issues
    Be creative and resourceful in finding effective solutions to problems and situations
    Be persistent in working through challenges and doing whatever it takes to get the job done
    Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player


UG: Any Graduate - Any Specialization

Company Profile:

Sutherland Global Services Private Limited

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Job Posted by

Vishal Nair Company HR Sutherland Global Services Private Limited Chennai

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