Designation: Product Application Specialist -Chromatography
Reportsto: Chromatography Champion
The Product Application Specialist Chromatography (PASC) has the primary responsibility for Conducting Demonstration, Product Installation, Product and service training to end-user as well as maintenance team. Post Installation Service support, develop service strategies, pre- and post-sales support, technical and application support in the Chromatography market segment. The PASC will liaise with sales, marketing, service and customer support. He will work in close coordination with CCI in making Demonstration Plan, Critical Spare Annual stock Inventory, listing AMC/CAMC customers and ensuring enhancement in service/spare revenue.
Be the application/service expert within Company.
Development of Service and Demonstration strategies, Technical marketing concepts including digital media (web, e-mail, social media, portables) and traditional communication channels (flyers, door hangers etc.)
Responsibility for pre/post service support to the ORGANIZATIONS field sales and service team and customers through opportunity reviews, demonstration, feasibility, application development etc.
Implementation of Installation and demonstration plans in coordination with the CCI and the PASC
Execution of technical solutions such as seminars, product presentation and workshops, Technical papers, oral presentations, posters, on-site and webtrainings.
Act as liaison with service and application specialists at the corporate headquarters and other affiliates and locally
Coordinate with global R&D team for technical issues and product development.
Maintain close interaction with field service teams to review service related issues and assist in driving in time service support.
Entry of all service-related activities into ORGANIZATIONSs Customer Relationship Management(CRM) system
Responsibility for Technical trade shows and conferences including both content/presentation
It is expected that the PASC will:
Develop Service strategies by ...
Analyzing the market potential and current success
Maintain the service revenue and downtime with proper time delivery to customers.
Interact with service efforts by ...
Focusing on the Service and spare budget and achieving the top as well as bottom line
Organizing and presenting oral and poster sessions at scientific conferences and company sponsored webinars/ Technical seminars
Preparing applications for demonstration of product strengths with CCI
Supporting CCI in the sales quotes for technical content accuracy if needed
Provide post-sales service support by ...
Ensuring customer after-sales service satisfaction
Case study development and coordination with CCI to make strategy for improvement in service
and application support
Training and demonstration coordination
Update CRM records to reflect service interactions
Be available for up to 50-60% overnight travel in India. This travel is a mix of back to back appointments as well as several weeks at a time depending on demand.
BSc, BTech or higher degree in Chemistry or related science
Work experience in Application and servicing of Chromatography Product Ranges
4-6 years work experience minimum
Flair for service/application
Strong organizational/time management skills
Effective interpersonal skills
Strong technical knowledge
High functional level in MS-Office programs, especially Excel, PowerPoint, Outlook, Dynamics
Preferred Additional Skills:
MSc (Chemistry/Biotechnology)/ MTech in related science.
Minimum 3 years practical experience in a Pharma/Chromatography related industry or in a similar service/applications position working with service teams
Desired Candidate Profile
Please refer to the Job description above
UG: B.Tech/B.E. - Any Specialization, Biomedical, Bio-Chemistry/Bio-Technology, B.Sc - Any Specialization
PG:Any Postgraduate - Any Specialization
View Contact Details
VITASTA CONSULTING PVT LTD
We at Vitasta Consulting Pvt. Ltd are servicing the talent acquisition needs for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.
IEIL has taken all reasonable steps to ensure that information on this site is authentic. Applicants are advised to research bonafides of advertisers independently. IEIL shall not have any responsibility in this regard. We also recommend that you visit Security Guidelines
and Terms and Conditions
for more comprehensive information on this aspect.