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Job Description

 
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    Designation: Product Application Specialist -Chromatography

    Reportsto: Chromatography Champion

    Location: Hyderabad



    Job Role:

    The Product Application Specialist Chromatography (PASC) has the primary responsibility for Conducting Demonstration, Product Installation, Product and service training to end-user as well as maintenance team. Post Installation Service support, develop service strategies, pre- and post-sales support, technical and application support in the Chromatography market segment. The PASC will liaise with sales, marketing, service and customer support. He will work in close coordination with CCI in making Demonstration Plan, Critical Spare Annual stock Inventory, listing AMC/CAMC customers and ensuring enhancement in service/spare revenue.



    Job Responsibilities:

    Be the application/service expert within Company.
    Development of Service and Demonstration strategies, Technical marketing concepts including digital media (web, e-mail, social media, portables) and traditional communication channels (flyers, door hangers etc.)
    Responsibility for pre/post service support to the ORGANIZATIONS field sales and service team and customers through opportunity reviews, demonstration, feasibility, application development etc.
    Implementation of Installation and demonstration plans in coordination with the CCI and the PASC
    Execution of technical solutions such as seminars, product presentation and workshops, Technical papers, oral presentations, posters, on-site and webtrainings.
    Act as liaison with service and application specialists at the corporate headquarters and other affiliates and locally
    Coordinate with global R&D team for technical issues and product development.
    Maintain close interaction with field service teams to review service related issues and assist in driving in time service support.
    Entry of all service-related activities into ORGANIZATIONSs Customer Relationship Management(CRM) system
    Responsibility for Technical trade shows and conferences including both content/presentation


    It is expected that the PASC will:

    Develop Service strategies by ...

    Analyzing the market potential and current success
    Maintain the service revenue and downtime with proper time delivery to customers.


    Interact with service efforts by ...

    Focusing on the Service and spare budget and achieving the top as well as bottom line
    Organizing and presenting oral and poster sessions at scientific conferences and company sponsored webinars/ Technical seminars
    Preparing applications for demonstration of product strengths with CCI
    Supporting CCI in the sales quotes for technical content accuracy if needed
    Provide post-sales service support by ...

    Ensuring customer after-sales service satisfaction
    Case study development and coordination with CCI to make strategy for improvement in service
    and application support
    Training and demonstration coordination


    Update CRM records to reflect service interactions

    Be available for up to 50-60% overnight travel in India. This travel is a mix of back to back appointments as well as several weeks at a time depending on demand.



    Required Skills:

    BSc, BTech or higher degree in Chemistry or related science
    Work experience in Application and servicing of Chromatography Product Ranges
    4-6 years work experience minimum
    Flair for service/application
    Strong organizational/time management skills
    Effective interpersonal skills
    Strong technical knowledge
    High functional level in MS-Office programs, especially Excel, PowerPoint, Outlook, Dynamics


    Preferred Additional Skills:

    MSc (Chemistry/Biotechnology)/ MTech in related science.
    Minimum 3 years practical experience in a Pharma/Chromatography related industry or in a similar service/applications position working with service teams

Salary: Not Disclosed by Recruiter

Industry: Medical Devices / Equipments

Functional Area: Medical , Healthcare , R&D , Pharmaceuticals , Biotechnology

Role Category:R&D

Role:Analytical Chemistry Manager

Employment Type: Permanent Job, Full Time

Keyskills

Product application specialist Application Specialist Chromatography Flash chromatography FPLC

Desired Candidate Profile

    Please refer to the Job description above

Education-

UG: B.Tech/B.E. - Any Specialization, Biomedical, Bio-Chemistry/Bio-Technology, B.Sc - Any Specialization

PG:Any Postgraduate - Any Specialization

Company Profile:

VITASTA CONSULTING PVT LTD

We at Vitasta Consulting Pvt. Ltd are servicing the talent acquisition needs for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.
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