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Product Expert

2 - 5 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 29 days ago Job Applicants: 46 Job Views: 157

Job Description

 
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    Product Expert with a dual responsibility of product testing
    Job Description:-

    We are looking for an energetic and motivated professional as a Product Expert with a dual responsibility of product testing. The primary responsibilities include, resolving customer concerns and problems about our product. This responsibility will be coupled with product testing of customer reported issues and during product releases.

    Please Note that this position is on a shift basis. So the candidate's willingness to work in night shifts will be crucial and definitive. Night shifts are serviced from home. Shift timings are routinely changed to accommodate changing business needs.

    Job Location:

    Pune

    Timings:

    Responsibilities:

    1. To study the company's product(s).

    2. Conduct Business (Product) Analysis, competitor Data analysis through Business Intelligence.

    3. Requirements Gathering, Data Analysis, Data Reconciliation, Data remediation, data compliance,BI Reporting, Risk Analytics, Regulatory Reporting for evolution of the product roadmaps.

    4. Interacting with customers and users on requirements, features and ideas on various forums. Direct client interaction and responsible for organizing 'requirements gathering' meetings with business teams, product development team.

    5. Being the central hub within the company for a lot of critical information about our products, market, competitors, customers, prospects, key industry analysts, and many other dimensions.

    6. Handling Solution Design Phase for the clients' requirements engage with customers to evolve product requirements and be the "voice of the customer" in the product planning process.

    7. Assisting in marketing activities through research, strategic planning and implementation (at times).

    8. Proficient in using social monitoring and listing tools, platforms for product competitive analysis, buyer analysis, branding.

    9. Provide email/chat-based support to customers with regard to the Product. Sometimes WebEx sessions (voice-based) are necessary for resolving intricate customer issues.

    10. Take ownership of customer reported issues and follow-up through resolution. This might involve proactively taking remote sessions to analyze the issue.

    11. Liasoning with product and engineering teams from time to time.

    12. Provide timely updates to product team about customers issues and feature requests.

    13. Testing the product during major/minor releases.

    14. Testing the bug fixes and updating customers accordingly.

    Required Skills:

    1. Excellent English communication skills (verbal and written).

    2. Listening skills, to understand exactly what customers require.

    3. Problem-solving skills.

    4. Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.

    5. Creative thinking, to be able to come up with new ideas to improve customer service standards.

    6. Good personal presentation, especially when interacting with customers on remote sessions.

    7. Ability to work well under pressure.

    8. Commitment to improving your customer service skills on an ongoing basis.

    Required Technical Skills:

    1. Basic knowledge of Windows/Linux Operating Systems and Databases.

    2. Knowledge of 'Project Management' domain will be an added advantage.

    3. Basic concepts of how web-based applications work, networking.

    4. Should have worked on software product.

    Required Candidate profile

    24x5, on 9-hr shift rotation basis. For the initial few months, the new joiner will be on day shifts.

    Standard Office Timings:

    10 AM to 7 PM, Monday - Friday

    Minimum Qualifications:

    Education: BE/BTECH(IT,CS & E&TC)/MCA/ BSc/MSc., preferably from English medium throughout.

    Experience :

    2 + years

Salary: Not Disclosed by Recruiter

Industry: IT-Software, Software Services

Functional Area: IT Software - Network Administration , Security

Role Category:Programming & Design

Role:Testing Engineer

Employment Type: Full Time, Permanent

Keyskills

Databases Windows / Linux Operating Systems networking

Education-

UG: B.Tech/B.E. - Electronics/Telecommunication, Computers, B.Sc - Any Specialization

PG:MS/M.Sc(Science) - Any Specialization, MCA - Computers

Doctorate:Doctorate Not Required

Company Profile:

DATA LABS

A program exclusively developed for fresh Graduates and Engineering students to get their first IT job by helping them understand their inclination and interest across different domains in IT industry.With the access to the best content across the globe, these fresh minds will be able to explore different functional areas and evaluate the best suited profile for them based on the individual analytical reports visible on their dashboard.
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