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Product Operations Analyst / Program Manager

11 - 14 yrs
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Not Disclosed by Recruiter Posted 30+ days ago Job Applicants: 30 Job Views: 138

Job Description

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    Job Summary:

    The PM Operations role manages process and tools for release planning and product lifecycle management. This role ensures successful readiness of products by providing leadership, training and management to cross- functional teams and their associated activities throughout the release and product life- cycle.

    This position will be based in Chennai, India, and report into the Senior Product Manager Operations within the Genesys Product organization s Strategy and Operations team, which is chartered with driving operational excellence and execution across all global product teams.

    You will closely collaborate with Genesys Product Management, Engineering, Cloud Operations, as well as Finance, Marketing, Sales and Services functions beyond the product organization.

    Ideally, this position will benefit from an individual with a passion for process excellence, analytics and reporting, specifically within a software company environment.

    What You ll Do

    In this role, the primary responsibilities will include (but are not limited to) :

    •Support the Product Managers team with respect to process and tools to support product lifecycle management across all Genesys offers

    •Ensure all release readiness activities are closed and reported upon release closure.

    •Assist with 3rd- party vendor product life cycle for Genesys OEM vendor product

    •Support the Product team with process and tools across all platforms including but not limited to:

    •Managing implementation of new PM tool Aha

    •Aha admin responsibilities to support new/ changing business processes that include but are not limited to:

    •Lead migration from old tools and process to the new PM tool

    •Train Product Managers in tools and proccesses

    •Create, Implement, & Manage Aha integrations with Jira

    •Drive Aha data quality management

    •Assist in providing workable solutions for Aha users/ stakeholders

    •Product roadmap management

    •Support process of implementing customer- facing ideas portals for three separate platforms

    •Support product lifecycle management across all Genesys offers

    •Communicate clearly with PM organization regarding any and all process and tool enhancements

    •Partner with cross- functional teams to operationalize product strategy as it relates to PM tool

    •Lead continuous improvement both in the tool configuration and the PM process

    About You:

    •11- 14 years experience in cross functional business project and/ or program management with an emphasis in release and product lifecycle readiness

    •BS/ MS in computer science, MIS, Information Management

    •Familiarity with managing PM tools such as: Aha, Rally, Jira

    •Familiarity with agile processes a plus

    •Strong history of change management and process improvement

    •Background in business process analysis with understanding of business objectives and their impact on cross functional readiness efforts

    •Experience managing large, complex cross departmental and business unit efforts involving readiness for products and releases

    •Ability to lead cross functional departmental teams in the development of readiness practices and processes; effective in implementing new and improved processes

    •Create, prioritize, and manage multiple simultaneous projects at any given time

    •Excellent organizational and management skills as well as influential skills

    •Strong verbal and written communication skills

    •Must work well with others and be proactive with a high- level of initiative

    •Must prompt team involvement and success

    •Proficient in PowerPoint and Excel

    •Ability to effectively communicate to all levels of the company, including executives

    •Professional and positive work attitude, with a strong interest in new learning opportunities

    •Competent with CRM tools, MS Office tools, BI Reporting tools competency is a plus

Salary: Not Disclosed by Recruiter

Industry: Telcom, ISP

Functional Area: IT Software - Other

Role Category:Senior Management

Role:Program Manager

Employment Type: Permanent Job, Full Time

Other Keyskills


UG: Any Graduate

PG:Post Graduation Not Required

Company Profile:

Genesys Telecommunications Laboratories

Genesys?powers more than 25 billion of the world??s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry??s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Visit
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