Being the single point of contact for assigned projects and represent NICE or Business Unit in internal and external /customer forums by providing effective communication.
Manage issues proactively, provide visibility of issues and resolution to stakeholders and escalate internally as required to resolve issues.
Manage project related revenue and revenue forecast. Keep management systems updated to reflect revenue forecasting.
Measure the quality and efficiency of each delivery. Proactively provide feedback on lessons learned and suggestions for future improvements. Contribute to project management methodology improvements. Provide assessment of project results.
Lead the planning and implementation of project; provide direction and support to project team
Facilitate the definition of project scope, goals and deliverables
define project tasks and resource requirements
plan and schedule project timelines; develop full scale project plans
manage project budget & project resource allocation
track project deliverables using appropriate tools
present reports defining project progress, problems and solutions
Be part of the broader PM community to participate, contribute, learn and collaborate to increase efficiency of Project Management at NICE.
Required Candidate profileCore Skills
Project Manager Skills for Planning Phase
long term vision
attention to detail
scope, time, quality, resource, risk and cost management skills
interactive communication skills
implement project plans to build deliverables
monitor and control project deliverables
manage timelines & costs
identify and manage risks
assure and control quality
suggest and implement modifications to project scope, deliverables, timelines and resources
prepare and present project status reports to stakeholders
support and direct project team
Project Manager Skills for Execution Phase
sense of urgency
customer relations management
ensure project completion criteria have been met
obtain stakeholder approval for final deliverables
present final project report
handover project documentation
conduct project review
evaluate performance against defined project goals
Project Manager Skills for Closure Phase
Education & Experience
PMI, PMP or PRINCE2 Certified preferred.
10 years direct work experience in project management capacity
15 years direct work experience in technical delivery
Being part of global team that delivers projects within APAC region. Regional experience in managing multi-country and multi-solution projects.
Experience in Global / Regional accounts project delivery
Experience in delivering project remotely
Experienced in managing teams dispersed geographically in a matrix organization.
knowledge of both theoretical and practical aspects of project management
knowledge of project management techniques and tools
Proven ability to manage projects using formal methods.
Proven ability to take accountability and ownership of projects and drive to completion.
Proven technical aptitude, and relevant experience in the field and industry NICE operates in.
Exceptional communication and presentation skills.
Well-developed organization and co-ordination skills.
Well-developed negotiation skills and ability to influence stakeholders.
Savvy in business and commercial aspects, including development and management of budgets.
Experienced in using PSA/Project Management Software and tools.
Experienced in handling crisis and difficult customer situations.
Team coaching, motivation, and supervision.
Project staffing and staff management, including training needs.
Task minded, detail oriented.
Good understanding of Windows Server OS, SQL Database, network, VoIP, Computer Telephony Integration (CTI), financial trading system (IPC, BT ITS)
Knowledge in NICE recording platform is an added advantage
Knowledge in Telephony integration exposure is an asset
Salary: Not Disclosed by Recruiter
/ Software Services
Functional Area: IT Software - Application Programming
Role Category: Project Management
Role: Project Manager-IT/Software
Employment Type: Full Time, Permanent