About the Job
Do you want to be part of a team of engineers solving problems to help scale and improve the technical support team for one of the leading internet software companies A technical support team that that is providing service to thousands of the leading media, retail, high tech, financial, and emerging internet business in the world.
As a QA Engineer you will work as part of the team responsible for ensuring the successful delivery of a quality product by performing ad- hoc and structured tests on a daily basis. You will be involved in developing, modifying, and executing software test plans; analyze and write test standards and procedures; maintain documentation of results; and work closely with development engineers in resolution of problems.
About the Team
The Technical Support Engineering team is a strategic expansion to the Akamai Technical Support team. The engineering team will work with all divisions of the global technical support organization. The overall organization is responsible for supporting our global customers, which include many Fortune 500 corporations. The focus for the engineering team will be to solve problems that will lead to a better and faster support experience for Akamai s customers.
The team s mission is to develop, maintain, and operate applications that reduce the amount of time spent by Technical Support Engineers to resolve customer cases.
Create feature- level test plans (eg, functional, integration, etc)
Design and implement test case changes and framework changes to support quality infrastructure
Design, write and execute automated test scripts, test harnesses or tools
Participate in requirement documentation, reviews, and design reviews
Recommend modifications to processes and procedures, and contribute to best practices, architecture, and implementations
Promote and solicit ideas within project teams
Interact with the Architects, Technical Support Engineers and other stakeholders to understand the business requirements/ use- cases
Work independently and with team members, lead(s), and architects in local office, and other global offices
Work closely with other team members, project managers, and stakeholders to ensure that all requirements and met and work as per specification
Work individually and as part of a team, communicating daily updates to lead and/ or manager via written status and issue- tracking system updates
Practice continual learning and strive to improve your technical, project, and people skills
Bachelor s degree or Master s Degree with at least 1 year experience in Information Systems, Computer Science, Engineering, or technology related discipline
1 year experience in QA Engineering/ Software testing
Knowledge of software quality engineering processes, tools, methods, test development and support
Experience in using bug tracking applications such as Bugzilla, JIRA etc
Excellent problem solving skills
Good knowledge of testing applications that analyze and report data
Good at testing backend integration/ integration with external and internal APIs
Working knowledge of Java or Python
Working knowledge of test automation tools (such as Selenium, UI Automation/ Instruments, Robotium, UIAutomator), web services methodologies (such as JSON, REST), and network tools (such as Charles Proxy, Wireshark, tcpdump), and Agile/ Scrum environments
Working knowledge of project management software, such as MS Project, SVN, and open source tools such as Redmine, Jira etc
Works independently and is self- motivated, takes initiative, overcomes obstacles, and solves problems
Able to quickly master and apply new technologies and stay abreast of industry trends
Possess strong passion for learning new/ emerging technologies and has a very high technical problem solving acumen
Experience with Content Distribution Networks.
Hands on experience in troubleshooting/ customer technical support
Ability to drive or develop automation tools
Knowledge of basic networking security principles
Passion for solving problems
About Akamai Technologies
Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi- cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/ 7/ 365 monitoring.
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family.
Salary: Not Disclosed by Recruiter
/ Software Services
Functional Area: IT Software - Application Programming
Role Category: Programming & Design
Role: Team Lead/Technical Lead
Employment Type: Full Time, Permanent