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QUALITY ANALYST / SR . QUALITY ANALYST

2 - 7 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 104 Job Views: 263

Job Description

 
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    Education

    Eligibility Criteria

    Good knowledge of advance MS- Excel

    Proficiency in preparing reports using MS- excel formulas

    Effective oral, written and interpersonal communication skills

    Sound listening and analytical skills

    Demonstrated ability to work in a team environment

    Should be skilled in Call monitoring, Data management, Site management level & Quality monitoring

    Basic IT know- how i.e. understanding application of Information Technology

    Flexible to work in a 24X5 environment

    Structured thought process

    Self- driven

    Job Responsibilities

    Participates in design of call monitoring formats and quality standards. Performs call monitoring and provides trend data to site management team

    Uses quality monitoring data management system to compile and track performance at individual level

    Participates in customer and client listening programs to identify customer needs and expectations

    Provides actionable data to various internal support groups as needed

    Coordinates and facilitates call calibration sessions for staff

    Provides feedback to employees, leaders and managers

    Prepares and analyzes internal and external quality reports for management staff review

    Interview Details

    Job Timings 6:30 pm to 3:30 am (Fixed shift)

    Fixed Saturday- Sunday Off

Salary: Not Disclosed by Recruiter

Industry: Advertising, PR, MR, Event Management

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

Education-

UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:

FLEXISALES

FLEXISALES
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