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Quality Analyst -BPO / ITES (E -publishing )

PERSONIV - A G Resources (India) P limited
1 - 4 yrs
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Not Disclosed by Recruiter Openings: 8 Posted 12 days ago Job Applicants: 338 Job Views: 1112

Job Description

 
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    * Candidate should have 1-4 year Experience in relevant field.
    *Publishing, Yellow Pages, Typesetting, Pagination, Designing field experienced candidates are most welcome.
    *Non Voice BPO experienced quality Analysts only (All Non Voice process QA, QC & Process Associates can apply for this position).
    *In-depth Proofing ,Quality Checking knowledge mandatory.
    *Responsible for meeting the First proof and final proof Graphic specialist deadlines.
    *Making sure the supporting documents are cross verified for accurate completion of proof files of current year issue.
    *Taking the updates from team leader and executing the updates.
    *Supporting to shipping team in preparation of final shipping files.
    *Ensuring the preflight checking are done in composed files.
    *Handling the awareness product as per the customer specifications.
    *Handling the customers escalation and quickly fulfilling the requirements.
    *Coordinating with pagination team and creating the manual inserts for YP pages.
    *Maintaining extraordinary quality to meet the internal and external SLA expectation.
    *Meeting the highest performance matrix level.

Salary: Not Disclosed by Recruiter

Industry: BPO / Call Centre / ITES

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    *Publishing, Yellow Pages, Typesetting, Pagination, Designing field experienced candidates are most welcome.
    *Non Voice BPO experienced quality Analysts only (All Non Voice process QA, QC & Process Associates can apply for this position).
    *In-depth Proofing ,Quality Checking knowledge mandatory.

Education-

UG: Any Graduate - Any Specialization

PG:Any Postgraduate - Any Specialization

Doctorate:Doctorate Not Required

Company Profile:

PERSONIV - A G Resources (India) P limited

Personiv is a US-based global provider of Business Process Outsourcing and Recruitment Process Outsourcing solutions. We are a team of 2,500+ strong with operations in the US, Philippines, and India. Collectively we provide a broad range of business services to leading companies in the areas of recruiting, customer contact/call center solutions, accounting, legal, graphic design, web design, SEO/SEM, publishing services and more.

We believe in building long-lasting partnerships and creating solutions that fit our clients' individual needs and with over 30 years of experience, we have delivered scalable, reliable, and innovative outsourcing solutions to diversified markets.
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