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Quality Analyst , Lending Process and Operations

1 - 3 yrs
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Not Disclosed by Recruiter Openings: 1 Posted 30+ days ago Job Applicants: 75 Job Views: 350

Job Description

 
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    Work Experience Required : 1 to 3 years

    No. of Vacancies - 1

    Location Gurgaon

    Job Title : Quality Analyst to work as a part of Quality Audit team responsible for evaluating and giving feedback to sales / loan agents into customer calling.

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    Job Title : Quality Analyst to work as a part of Quality Audit team responsible for evaluating and giving feedback to sales / loan agents into customer calling. Job Responsibilities Evaluate the quality of customer service and communication on customer queries and feedback calls. Provide timely feedback to the team on process and communication skills Provide trainings on process improvements to existing and new staff Handling mock calls to existing and new staff Maintaining detailed log of audited tickets. Preparing and sending daily and monthly summary of audits and quality reports Sharing feedback on call quality , voice , accent , and product knowledge and process compliance to ensure quality improvement Attend calibration call with supervisors. Desired Candidate Profile Education: Graduate and Above. 1+ years experience in related to call audit and process streamlining. Excellent grasp of Quality Audit process and tools Experience in startup environment would be a distinct advantage.

Salary: Not Disclosed by Recruiter

Industry: Oil and Gas, Energy, Power, Infrastructure

Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Executive

Employment Type: Full Time, Permanent

Keyskills

Education-

UG: Any Graduate - Any Specialization

PG:Post Graduation Not Required

Company Profile:

My Finance Care Advisors Pvt Ltd

MyLoanCare is an online loan advisory platform that brings you best deals on home loan, personal loan, home loan balance transfer, loan against property, gold loan, business loan from multiple private/ PSU and foreign banks in India. MyLoanCare is a bank neutral platform that helps individual borrowers compare multiple options and choose one that suits them the best.

With a wide choice of banks to choose from and doorstep delivery of loans and interest savings in all key cities in India including Delhi, Gurgaon, Noida, Mumbai, Bangalore, Hyderabad, Pune, Ahmedabad, Chennai, Coimbatore, Jaipur and many others, MyLoanCare is changing the way people avail loans
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